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Open nowFirst seen 6 days ago

IT Helpdesk Support

SKIMS108 open roles

Pay
$100,000 – $110,000 a year
Where
Los Angeles, California
Work mode
Hybrid
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Your applicationOpen nowIT Helpdesk SupportSKIMS · Los Angeles, California

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on SKIMS's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. SKIMS postings stay open a median of 5 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

SKIMS median: 5 days open

The posting

SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear. We set new standards by providing high-quality, inclusive products that support everybody. We’re disrupting the industry and redefining the future of fashion, and we’re looking for passionate, proactive team members to help drive our technology forward in retail.

About the Role

As IT Helpdesk Support – Retail, you’ll play a key role in ensuring our SKIMS retail stores run seamlessly by delivering fast, thoughtful, and effective technical support. You’ll be the first point of contact for store teams needing assistance with point-of-sale systems, mobile devices, network connectivity, and retail-specific tools. Your ability to troubleshoot efficiently and prioritize support tickets will directly impact the in-store customer experience.

Key Responsibilities

  • Provide first-line technical support to all SKIMS retail store locations via phone, Slack, ticketing system, or email
  • Troubleshoot and resolve POS, mobile device, printer, and network issues in a timely manner
  • Assist with store technology setup and support for new store openings, relocations, and events
  • Collaborate with Retail Operations, Facilities, and Store Design teams to ensure technology needs are met
  • Support onboarding and offboarding of retail team members, including account provisioning and hardware setup
  • Escalate unresolved issues to appropriate IT team members and follow through to resolution
  • Maintain IT knowledge base and update documentation for common support workflows
  • Track, update, and close tickets using SKIMS' internal ticketing system
  • Monitor systems and proactively identify issues that may impact store performance
  • Assist in regular audits to ensure compliance with IT and security protocols

Skills, Knowledge and Expertise

  • 3-5 years of experience in IT helpdesk or technical support, ideally supporting retail environments
  • Experience with POS systems (Shopify POS strongly preferred), Mac/iOS devices, and mobile payment systems
  • Familiarity with remote troubleshooting tools and ticketing systems (e.g., Zendesk, Jira)
  • Strong customer service orientation with excellent verbal and written communication skills
  • Ability to stay calm under pressure and respond with urgency in high-stakes retail situations
  • Flexible schedule, with occasional availability on evenings and weekends during key retail events
  • Highly organized, detail-oriented, and a proactive problem-solver

Preferred

  • Experience supporting fast-growing or high-volume retail environments
  • Knowledge of networking basics (Wi-Fi, routers, VPN)
  • Comfortable working with tools and penchant for being handy
  • Experience with RFID technology in a retail environment

Must haves

50% of travel

Benefits, Culture and Perks

Benefits and Culture

  • Up to 100% Company Paid Healthcare (medical, dental, vision)
  • Kind Body Fertility Benefits
  • 401(k) savings plan with up to 4% match
  • Unlimited PTO
  • Full Access to LinkedIn learning
  • Employee Discounts

Perks (HQ Location)

  • Free weekly catered lunch at HQ – M/T/W/Th
  • Dog-Friendly office on a Thursday and Friday
  • Free Swag Giveaways
  • Annual Holiday Party
  • Annual Summer Party
  • Invitations to pop-ups and other company events
  • Complimentary daily office snacks and beverages
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  1. A CV for this posting

    Written against SKIMS's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on SKIMS's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    SKIMS's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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