Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 36 days ago

Customer Service Representative

Skyservice Business Aviation92 open roles

Where
Fort Lauderdale, FL, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service RepresentativeSkyservice Business Aviation · Fort Lauderdale, FL, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Skyservice Business Aviation's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 36 days ago

The posting

FONTAINEBLEAU, A SKYSERVICE COMPANY

Skyservice is a North American leader in business aviation. Built on the key principles of safety and service excellence, we provide a full service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations that span Canada and the United States. People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency. These are the core values that guide us every day and help build our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing our employees. If you want to grow your career and broaden your experience, then Skyservice is the right team for you.

LOCATION: Fort Lauderdale, FL

PURPOSE:

Fontainebleau Aviation, a Skyservice company, is accepting applications for Customer Service Representatives. We are an established and successful business aviation company seeking confident, reliable, and friendly Customer Service Representatives. In this role, you will be responsible for interacting with the most important element of our company – our customers. This position involves working rotational shifts including weekends and holidays depending on scheduling needs.

SUMMARY OF RESPONSIBILITIES:

· Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers;

· Ensure communication and coordination between customers, lineservice crew and staff;

· Coordinate fueling, catering, car rental, hotel booking and reservations;

· Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly;

· Answer the general number phone lines and forward calls to the the appropriate person;

· Fill out digital forms for new clients and actively promote additional aircraft services and products;

· Respond to customer email inquiries in a timely and courteous manner;

· Complete daily invoicing and data entry for various vendors and customers;

· Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made;

· Other duties as assigned.

QUALIFICATIONS AND SKILLS REQUIRED:

· High school diploma/GED required;

· Aviation experience preferred, but not required;

· Intermediate computer skills;

· Excellent communication skills;

· Excellent customer service skills;

· Ability to multitask;

· Strong conflict resolution skills;

· Maintain a professional demeanor and appearance at all times;

· Weekend availability and willingness to work overtime during peak seasons.

OTHER REQUIREMENTS:

· Be at least 18 years of age;

· Legally entitled to work in the United States;

· Must be able to successfully complete and pass pre-employment drug and alcohol testing and other background checks necessary to obtain an airport restricted area pass.

SCHEDULE:

Rotational shift that are 8 to 10 hour in length. Must be available to work weekends and statutory holidays as required.

BENEFITS:

· 401(k) plan with employer match;

· Health, dental and vision insurance;

· Life insurance;

· Paid time off.

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.

FONTAINEBLEAU, UNA EMPRESA DE SKYSERVICE

Skyservice es líder en aviación ejecutiva en América del Norte. Basados en los principios clave de seguridad y excelencia en servicio, proporcionamos una experiencia de servicio completo que incluye Gestión de Aeronaves, Charter de Aeronaves, Mantenimiento y Venta de Aeronaves desde nuestras Operaciones en Base Fija que abarcan Canadá y Estados Unidos. Las personas y los valores son los activos inseparables que impulsan nuestra dedicación a la Calidad, Seguridad, Respeto, Compromiso y Eficiencia. Estos son los valores fundamentales que nos guían cada día y ayudan a construir nuestra reputación como líderes en servicios de aviación. Skyservice es un equipo dedicado a apoyar y desarrollar a nuestros empleados. Si deseas hacer crecer tu carrera y ampliar tu experiencia, entonces Skyservice es el equipo adecuado para ti.

UBICACIÓN:

Opa-locka, FL 33054

PROPÓSITO:

Fontainebleau Aviation, una empresa de Skyservice, está aceptando solicitudes para Representantes de Servicio al Cliente. Somos una empresa de aviación ejecutiva establecida y exitosa que busca Representantes de Servicio al Cliente seguros, confiables y amigables. En este rol, serás responsable de interactuar con el elemento más importante de nuestra empresa: nuestros clientes. Esta posición implica trabajar en turnos rotativos, incluidos fines de semana y días festivos según las necesidades de programación.

RESUMEN DE RESPONSABILIDADES:

  • Brindar un servicio de alta calidad a los clientes de acuerdo con la filosofía de Aviación Ejecutiva de Skyservice, garantizar llegadas y salidas eficientes y corteses de los clientes;
  • Asegurar la comunicación y coordinación entre clientes, tripulación de línea y personal;
  • Coordinar el suministro de combustible, catering, alquiler de automóviles, reserva de hoteles y reservas;
  • Mantener, monitorear y actualizar el Registro de Entrada de Aeronaves y asesorar a la tripulación de línea en consecuencia;
  • Responder a las llamadas telefónicas generales y dirigir las llamadas al personal apropiado;
  • Completar formularios digitales para nuevos clientes y promover activamente servicios y productos adicionales de aeronaves;
  • Responder a consultas por correo electrónico de los clientes de manera oportuna y cortés;
  • Completar la facturación diaria y la entrada de datos para varios proveedores y clientes;
  • Contactar a los clientes sobre cuentas impagas o vencidas e intentar cobrar o hacer los arreglos de pago apropiados; actualizar la información de la cuenta si se realiza un pago;
  • Otras tareas asignadas.

CALIFICACIONES Y HABILIDADES REQUERIDAS:

  • Diploma de escuela secundaria / GED requerido;
  • Experiencia en aviación preferida, pero no requerida;
  • Habilidades informáticas intermedias;
  • Excelentes habilidades de comunicación;
  • Excelentes habilidades de servicio al cliente;
  • Capacidad para realizar varias tareas;
  • Fuertes habilidades de resolución de conflictos;
  • Mantener un comportamiento y apariencia profesionales en todo momento;
  • Disponibilidad los fines de semana y disposición para trabajar horas extras durante las temporadas pico.

OTROS REQUISITOS:

  • Tener al menos 18 años de edad;
  • Legalmente autorizado para trabajar en los Estados Unidos;
  • Debe poder completar con éxito y aprobar pruebas de drogas y alcohol previas al empleo y otros controles de antecedentes necesarios para obtener un pase de área restringida del aeropuerto.

HORARIO:

Turnos rotativos de 8 a 10 horas de duración. Debe estar disponible para trabajar fines de semana y días festivos según sea necesario.

BENEFICIOS:

  • Plan 401 (k) con aportación del empleador;
  • Seguro médico, dental y de visión;
  • Seguro de vida;
  • Tiempo libre remunerado.

Skyservice es un empleador que ofrece igualdad de oportunidades y da la bienvenida a solicitudes de todas las partes interesadas. Si por alguna razón no puedes aplicar a través de nuestro portal de empleo, por favor contacta a un miembro de nuestro equipo de Recursos Humanos para recibir una atención especial.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Skyservice Business Aviation's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Skyservice Business Aviation's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Skyservice Business Aviation's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.