Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 30 days ago

Customer Success Manager

SkySpecs15 open roles

Where
Michigan, United States, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success ManagerSkySpecs · Michigan, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on SkySpecs's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 30 days ago

The posting

As a Customer Success Manager, you will:

  • Build strong relationships to understand customer needs and serve as a strategic partner to wind and solar asset owners and operators, and internal partners
  • Serve as a primary liaison and facilitate meetings between the customer and multiple internal departments, including Inspection Services, Finance, Sales, Engineering, and Marketing.
  • Understand, translate, and execute customer contracts into action (including NDAs and project scheduling), demonstrating a strong comprehension of contractual language.
  • Review & execute proposals for existing customers with emergency inspection needs
  • Maintain and update Salesforce and sales reports
  • Lead web demonstrations to educate customers on the features of our product, identifying operational pain points to connect them to upsell and cross-sell opportunities within our product portfolio.
  • Understand, draft, and deliver customer reports
  • Meet with Priority 2 and 3 customers on a consistent basis
  • Travel: Up to 2% travel, which includes traveling to our Ann Arbor headquarters two times per year.

Requirements of the job:

  • 4-year degree
  • 2 years or more of Customer Success experience
  • Strong critical thinking and independent problem-solving skills; ability to analyze, evaluate, and interpret information objectively rather than taking it at face value.
  • The ability to have challenging conversations and constructively navigate issues with customers when appropriate.
  • Proficient in active listening skills to broaden understanding, absorb different perspectives, and help diffuse perceived obstacles and potential gaps in understanding
  • Committed and believes in providing quality customer service / service-oriented, and able to resolve customer grievances
  • Organized and attentive to details with the ability to catch one's own mistakes.
  • Proficient in public speaking: articulate, professional, and not afraid to speak up.
  • Excellent written and verbal communication skills

You are:

  • An independent and strategic thinker who enjoys working for a company that is not overly structured and allows for differing options and ideas.
  • A motivated self-starter who can prioritize, multitask, and operate in the fast-paced environment of a growth-stage company
  • A critical thinker who analyzes, evaluates, and interprets information objectively using logic and reason rather than accepting things at face value
  • Someone who doesn’t take themselves too seriously and can work around a variety of personalities, all of whom are very dedicated to keeping our company on its high growth trajectory.
  • Adept at problem-solving and conflict resolution

Bonus points for:

  • Startup or tech experience
  • Experience using Salesforce
  • Wind/Renewable Energy background

Schedule & Flexibility Expectations:

  • Core Hours: Standard hours are Monday through Friday, 8:30 AM - 5:30 PM.
  • Delivery-Focused Mindset: As an exempt professional in a high-growth environment, we do what is needed to get the job done. This means occasionally handling customer calls in the evening. In return for this dedication, you will enjoy reciprocal schedule flexibility.
  • Weekend On-Call Rotation: There is a once-per-month on-call expectation. During your assigned weekend, you are on-call between 8:00 AM and 5:00 PM, with your laptop and cell phone active and available to respond to emergency customer calls. There is flexibility in scheduling and in coverage by other team members. In return for any work you encounter on that weekend, you will enjoy reciprocal schedule flexibility.

Location & Logistics:

This role may be remote or located in the SkySpecs Ann Arbor headquarters, depending on candidate location and preference. Remote applicants will be expected to attend team meetings primarily in the US Eastern timezone.

  • Relocation: This position does not offer financial support for relocation.
  • Sponsorship: Applicants must be currently located in the United States and legally authorized to work in the United States for this employer now and in the future, without the need for visa sponsorship. We are unable to sponsor or take over sponsorship of employment visas at this time.
  • Compensation: Base salary dependent on experience and location. Position is eligible for discretionary annual bonus.

SkySpecs is an equal opportunity employer. SkySpecs does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against SkySpecs's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on SkySpecs's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    SkySpecs's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.