The posting
We believe independent restaurants deserve the same advantages as big chains without giving up their independence.
Ilir Sela started Slice in his family’s pizzerias, where he saw firsthand what it takes to run a local shop. Now we’re taking everything we’ve learned beyond pizza, to taquerias, delis, burger joints, and other neighborhood staples.
We put technology, marketing, buying power, and support to work for more than 15,000 restaurants, so owners spend less time on admin, marketing, and order management and more time growing their business. They remain independent, but never alone.
We’re growing our team to help bring this next chapter to life. That’s where you come in.
The Opportunity
This role will handle escalations for shop partners who leverage the online Slice platform to power their digital presence. You'll play a crucial role in the retention and success of these partner shops, and by extension Slice. The ideal candidate will bring a customer first attitude, a strong ability to manage client relationships, and a proven track record of solving problems.
The Team
The Account Management team is at the heart of our organization, championing Slice’s relationships with our partner shops and providing an exceptional experience to our customers. The team consists of over 20 individuals across Macedonia, and North America. This role reports to a Team Lead in Account Management.
Please note that this is an on-site, full-time position, and working hours are from 4pm to 12am, Monday-Friday.
The Winning Recipe
We’re looking for results driven, ambitious, and customer-centric professionals who are excited to save relationships and provide world-class solutions to independent pizzerias.
Core competencies for the role:
- 1-2 years of experience in customer facing roles, sales or account management (experience in the restaurant or hospitality industry is highly preferred).
- Ability to manage high risk accounts, with a focus on Saves and growth.
- Ability to manage a portfolio of low volume, high potential accounts.
- Strong interpersonal, communication, and negotiation skills
- Proficiency in Salesforce, Slack, Excel, and other account management tools
- Strategic mindset with strong analytical and problem-solving skills
- Team first individual, that enjoys working in a team environment and brings a positive mindset.
- Fluency in english language, multiple languages is a strong plus
The Extras
Working at Slice means more than a job - it's a place where your growth actually gets invested in.
- Paid training from day one - we invest in your success from the start with fully paid on-the-job training
- Career growth that's real - clear paths to grow within your team and across the organization, backed by close coaching from team leads and trainers
- Learning & Development program - because your skills should keep growing long after onboarding
- Referral program - help us grow the team and get rewarded for it
- Wellbeing program - a dedicated wellness stipend for your physical and mental health
- Competitive salary - plus night hour supplements and extra payments
- A team that knows how to have fun - ping pong tournaments, Pizza Fridays, and summer parties are just part of the package
The Hiring Process
Here’s what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1-2 weeks to complete and you’d be expected to start on a specific date.
- Application
- 30 minute introductory meeting with Recruiter
- 30 minute interview with Leadership Team
- 15 min discussion with Head of Account Management
- Offer!
Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.
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