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Open nowPosted 47 days ago

Group Experience Specialist

SLP34 open roles

Where
Phoenix, AZ 85004, USA
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Your applicationOpen nowGroup Experience SpecialistSLP · Phoenix, AZ 85004, USA

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  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 47 days ago

The posting

We are seeking an experienced and motivated Group Experience Specialist to join our team. In this role, you will support all facets of the planning, coordination, and execution of high-impact group experiences, while playing a key role in broader department initiatives.   Your Role on the Team

Group Experience Coordination & Game Day Execution

Oversee logistics for group experiences including theme nights, performances, tunnels, court time, and other fan activations Serve as the on-site lead for game day group experiences, ensuring a seamless fan journey from arrival to post-event follow-up Coordinate giveaways, signage, and branded activations related to group outings Manage and provide day-to-day leadership for the six-member, part-time Game Day Experience Crew, including scheduling, training, communication, assignments, and game-day execution

Cross-Functional & Client Communication

Collaborate with Game Presentation, Arena Ops, Community Impact, and Marketing teams to align on timelines, assets, and execution plans Serve as a liaison between clients and sales reps to ensure client expectations are understood and exceeded Track and catalog group event agreements, run-of-show plans, and related materials

Support, Strategy & Admin

Build internal trackers, asset libraries, and sales tools to streamline department workflow Help maintain digital landing pages and sales materials for specific group campaigns Assist in collecting feedback post-event to support retention and upsell strategies Support Group Sales revenue and retention goals by delivering experiences that strengthen client relationships, encourage repeat business and create opportunities for future group outings

Additional Responsibilities

Build internal trackers, asset libraries, and sales tools like FEVO to streamline department workflow

Your Skills and Experience

Bachelor’s degree in Business, Sports Business, Marketing, Communications, or a related field 1–3 years of experience in event coordination, sales support, or fan experience (sports/entertainment preferred) Strong relationship-building skills, with a customer-first mindset Detail-oriented and highly organized, with exceptional time-management skills to oversee multiple projects and ensure timely follow-ups Excellent problem-solving abilities, able to remain calm and focused in fast-paced, high-pressure situations Proficiency in CRM platforms, analytics tools, and presentation software to track performance and enhance sales efforts Commitment to delivering a white-glove service experience, ensuring client satisfaction and long-term retention Exceptional verbal and written communication skills, with the ability to adapt messaging for diverse audiences Flexible availability, including the willingness to work evenings, weekends, and select holidays as required for games and events Flexible availability, including the willingness to work evenings, weekends, and select holidays as required for games, events, and other business needs Perform additional duties and responsibilities as assigned based on departmental and organizational needs

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