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Front Office Trading Application Support Specialist (Banking)

SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED

Pay
SGD 7,500 – SGD 15,000 a month
Where
Central, Singapore
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Your applicationOpen nowFront Office Trading Application Support Specialist (Banking)SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED · Central, Singapore
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This job: posted today

The posting

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Front Office Trading Application Support Specialist to provide frontline production support for our client in Singapore which is a top global investment bank. They will look to cover trading and front office applications across multiple asset classes, supporting business-critical trading activities and ensuring platform stability and availability.

This role is the key focal point for the customer/client /associate experience, restoring complex/major production incidents under tight Service Level Agreements (SLAs), pursuing root-cause and problem resolution follow-up.

Key Responsibilities:

  • Provide Front Office production/application support for trading applications across asset classes like FX, Interest Rates, Credit, Commodities, Fixed Income products.
  • Work closely with traders and business stakeholders to investigate and resolve application, trade flow, and production issues.
  • Monitor trading platforms, application health, batch processes, and operational workflows to ensure system stability and availability.
  • Manage Incidents and Problem management.
  • Perform start of day, End of Day and start of week checks.
  • Analyze application logs, activity logs, and batch logs using Python scripting and SQL queries for troubleshooting and issue investigation.
  • Identify opportunities for automation and automate manual tasks being performed by team.

Key Requirements:

  • 3–4 years of relevant Front Office / Trading Application Support experience within investment banking or financial services environments.
  • Candidates with strong technical capabilities and good financial markets knowledge but without direct support experience may also be considered.
  • Good understanding of financial markets and ideally more than 1 asset class such as FX, Interest Rates, Commodities, Fixed Income, or related trading products.
  • Hands on experience on SQL queries and commands.
  • Good Python scripting knowledge, particularly for log analysis, troubleshooting, and operational support activities.
  • Experience in production support, incident management, and troubleshooting within a trading or financial systems environment.
  • Experience in Monitoring tools e.g. ITRS Geneos, Splunk, Elastic, Dynatrace etc
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Ability to work in a fast-paced Front Office support environment with direct business user interaction.
  • Strong communication and stakeholder management skills.

Good to Have Skills

  • Exposure to Front Office trading systems or electronic trading platforms.
  • Experience supporting global markets or capital markets applications.
  • Knowledge of scripting or automation for operational support improvements.
  • Tableau, Ansible, TOSCA, or related tooling exposure is a plus.
  • CFA Certification will be a plus

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