The posting
Job Description
Unleash your potential and join the team redefining the future of administration!
Who We Are
At SmartPA, we don’t just provide support – we transform it.
Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting-edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we’re the engine behind smarter, more efficient operations.
With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world.
If you’re ready to challenge the status quo and create meaningful impact, we want to hear from you!
Key Responsibilities and Skills
What You’ll Do
The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you’ll be the heartbeat of our business – delivering high-impact, tailored support to a key client account daily.
In the role of Business Support Executive, you’ll play a pivotal role in providing bespoke solutions to a variety of stakeholders. You’ll tackle real challenges, establish meaningful relationships and make a tangible difference to client success.
Here’s what your day-to-day will look like:
Collaborate & Innovate
- Work within our agile pod structure to deliver comprehensive and seamless support across a variety of tasks and projects for stakeholders.
- Contribute fresh, creative ideas to optimise processes, streamline workflows, and enhance service delivery.
- Partner with your team to ensure exceptional service delivery, meeting client needs and driving measurable results.
Manage Key Tasks with Excellence
- Complete tasks such as diary management, scheduling and handling email correspondence with precision and professionalism, keeping everything on track for your client.
- Prepare, format and edit documents to meet the highest standards, ensuring consistency and quality in every deliverable.
- Perform accurate data entry and reporting, ensuring all insights are actionable and timely.
Support Business Growth
- Identify inefficiencies and proactively recommend process improvements, helping us work smarter.
- Assist in creating workflows, automating repetitive tasks and embedding best practices across your client’s operations.
Be a Relationship Builder
- Act as a trusted partner to your client, anticipating needs and consistently exceeding expectations.
- Represent SmartPA’s values with authenticity, serving as a positive brand ambassador in every interaction.
- Collaborate across teams to ensure consistent quality and excellence in all deliverables.
Stay Adaptable
- Approach new challenges with a solution-driven mindset, thriving in a fast-paced, ever-changing environment.
Experience
About You
We’re looking for someone who:
- Thrives in a dynamic, entrepreneurial environment where no two days are the same.
- Is passionate about redefining what it means to deliver world-class PA and admin support.
- Can manage their own time and workload effectively, delivering results with confidence.
- Brings enthusiasm, creativity, and positivity to their work.
- Enjoys contributing ideas to improve processes and drive business growth.
What You’ll Need
Your experience is key, but your attitude is what sets you apart.
Essential:
- Proficiency in MS Office (especially Outlook, Word, and Excel).
- Proven experience in diary management, data handling and project coordination.
- A track record of meeting tight deadlines and juggling competing priorities.
Desirable:
- Familiarity with Google Suite, CRM platforms and booking systems.
- Background in office management, account management, or similar.
- Experience in process improvement and creating efficiencies.
Work Remotely
Yes.
Salary
£25,000 - £35,000
Schedule
Monday - Friday, 9am - 5.30pm (core hours are 10am - 4.30pm)
What's in it for you?
What’s in It for You?
At SmartPA, we believe in rewarding talent and supporting your growth:
- Competitive Salaries
- Yearly Bonuses based on company, department, and individual performance.
- Remote Work.
- Flexitime Initiative: Work when you’re most productive (core hours: 10:00–16:30).
- 33 Days Holiday: Because rest fuels greatness.
- Growth Opportunities: Develop your skills, advance your career and grow with a company reshaping the industry.
How to Apply
Our Recruitment Process
Please submit your CV along with a cover letter outlining how your skills, experience and achievements align with the essential requirements of the role.
Throughout the recruitment process, we will assess candidates against the key competencies and responsibilities outlined in the job profile.
The selection process consists of two interview stages and skills testing.
Please note: we receive a high volume of applications so sometimes it can take us a little longer to get in touch. We welcome enquiries to our [email protected] inbox.
