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Open nowPosted 288 days ago

Senior Customer Care Engineer

smartmessage5 open roles

Where
İstanbul, Turkey, Remote
Work mode
Remote
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Your applicationOpen nowSenior Customer Care Engineersmartmessage · İstanbul, Turkey, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on smartmessage's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 288 days ago

The posting

Who are we?

We are a globally expanding software technology company that helps brands communicate more effectively with their audiences. We are looking forward to expand our people capabilities and success in developing high-end solutions beyond existing boundaries and establish our brand as a Global Powerhouse.

What is the role?

We are looking for a Senior Customer Care Engineer to take part in our Customer Care team. You will play a critical role in the success of our customers by providing best-in-class support, and acting as a liaison between the customer and various internal teams in order to resolve inbound inquiries in a thorough and efficient manner.

What you’ll be responsible:

  • Developing relationships with customers, answering their questions via e-mail, phone and helpdesk application,
  • Communicating requests which comes through customers to the relevant departments,
  • Providing the first point of contact for all client inquiries, support requests, and issue resolution,
  • Becoming an expert in all products and take advantage of opportunities for continuous learning,
  • Providing ideas, suggestions to promote process and quality improvements,
  • Provide application support for our products

We are looking for a passionate talent who has;

  • University degree in a related field (Preferably Computer Programs, Mathematics, Electrical, and Electronics or Computer Engineering),
  • Min. 5 years of working experience
  • Customer-oriented with strong communication skills,
  • Ability to learn quickly and think creatively,
  • Ability to work effectively independently and within a team environment,
  • Strong analytical, problem solving and customer support skills required,
  • Basic database and SQL knowledge,
  • Basic HTML knowledge,
  • Good command of both written and spoken English,
  • Experience in the digital and marketing tech environment is preferable.
  • Willingness to works shift pattern essential and occasionally work weekends

Join our team!

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against smartmessage's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on smartmessage's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    smartmessage's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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