Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Associate, Global Customer Care, International Order Management (2 years Fixed Term Contract)

smithnephew334 open roles

Pay
PLN 69,500 – PLN 104,250 a year
Where
POL - Wroclaw
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAssociate, Global Customer Care, International Order Management (2 years Fixed Term Contract)smithnephew · POL - Wroclaw

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on smithnephew's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. smithnephew postings stay open a median of 14 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted yesterday

smithnephew median: 14 days open

The posting

Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

We are currently searching for an Associate, Global Customer Care, International Order Management (2 years Fixed Term Contract) to join our great team in Wroclaw.

In this role, you will take ownership of the customer order journey from start to finish, ensuring deliveries, billing, and service requirements are handled accurately and efficiently. You will proactively monitor orders, resolve issues and backorders, coordinate equipment dispatches and returns, and keep customers updated along the way. Working closely with internal teams, you will also investigate customer queries and complaints, process return credits, and help drive solutions that create a smooth and positive customer experience.

What will you be doing?

  • Manage the end-to-end orders flow
  • Adhering to customer requests regarding delivery location and timing
  • Monitoring backorders and blocked orders
  • Verifying customer-specific requirements and invoicing terms
  • Manage equipment tracking: dispatching and collecting and invoicing
  • Handle telephone inquiries
  • Provide customers with information on order status
  • Proactively offer solutions (e.g., substitute products, inventory management, troubleshooting)
  • Receiving and logging complaints (determining liability, tracking product returns, proposing commercial solutions, etc.) and issuing return credit notes.
  • Following up on unresolved cases with the accounting department
  • Maintain operational relationships with the sales team and other departments

What will you need to be succesful?

  • Master’s or bachelor’s degree
  • English language skills at B2 level or above
  • German language skills at B2 level or above
  • Experience with SAP would be an advantage
  • Good working knowledge of Microsoft Office
  • Excellent communication and interpersonal skills
  • Strong problem-solving skills and a proactive approach
  • High level of attention to detail and accuracy
  • Strong team player with a collaborative mindset

The anticipated base compensation range for this position is PLN 69,500 - PLN 104,250 annually.

The actual base pay offered to the successful candidate will be based on objective, job related factors including (but not limited to) relevant skills, qualifications, and experience, scope and responsibilities of the role, geographic location, and internal equity considerations. Compensation decisions are made using consistent and gender neutral criteria, in line with applicable pay transparency laws. This role has been evaluated within our internal job architecture and mapped to a defined pay band to ensure consistency and fairness.

You. Unlimited.

We believe in creating the greatest good for society. Our Strongest investments are in our people and patients we serve.

Inclusion & Belonging: Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about our Employee Inclusion Groups on our website

Your Future: Generous annual bonus, life insurance, Save As You Earn share options.

Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!

Your Wellbeing: Private Health and Dental plans, multisport card/my benefit platform and much more.

Flexibility: Hybrid Working Model (For most professional roles).

Training: Hands-On, Team-Customised, Mentorship, subsidies for language classes, certifications and postgraduate studies

#LI-KK1

#LI-HYBRID

Stay connected by joining our Talent Community.

We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.

Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.

Explore our website and learn more about our mission, our team, and the opportunities we offer.

Stay connected by joining our Talent Community.

We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.

Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.

Explore our website and learn more about our mission, our team, and the opportunities we offer.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against smithnephew's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on smithnephew's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    smithnephew's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.