The posting
Siddons-Martin Emergency Group BenefitsEmployee-owned company!Monday-Friday schedule Company Sponsored Benefits: • Medical (PPO & HDHP options), Company HSA match, Dental, Vision, Short-Term Disability, Accident and Hospital Indemnity Insurance, Telehealth, Voluntary Life Insurance, Voluntary Critical Illness • 401K with Employer Match • Employee Stock Ownership Program • Paid Holidays and Paid Time Off • 4 Weeks Paid Parental Leave • Paid Training & Safety Equipment Company Paid Benefits: • Basic Life & AD&D, Critical Illness • Insurance, Long-Term Disability • Employee Assistance Program • Verizon Wireless Company Discount (eligibility requirements) Summary The Field Service Technician is responsible for the service and repair and troubleshooting on rescue and breathing air related equipment. Duties and Responsibilities Unless otherwise specified, the Field Service Technician is responsible for all daily field service-related interactions. The responsibility includes, but is not limited to, a dedication to the company’s mission statement, to company profitability and 100% customer satisfaction.
Enforce all company policies as defined in the SMEG Company Handbook Interact with entire Loose Equipment staff Maintain clean/safe work areas, cleanliness of tools and ensure proper tool storage, for both personal and company owned Maintain neat and professional personal appearance at all times Perform proper and accurate equipment diagnosis, services and repairs Perform quality repairs and services in a timely manner. Provide Foreman and Manager(s) with accurate estimated labor times. Provide Foreman and Manager(s) with complete parts needed list Participate in quality check process with Foreman and Manager(s) Understanding of productivity goals and review for areas in need of improvement Follow company processes and procedures as defined in the SMEG operations manual Participate in meetings with service staff to plan the week Maintain accurate, timely and legible company designed reports and paperwork Notice and report potential problem areas to management before they arise Maintain a successful working relationship with Manufacturing personnel Responsible for responsive/timely travel to designated sites and locations as directed/scheduled
Qualifications The Field Service Technician must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
Must be willing to travel to other site locations and stations as needed. Experience within Fire and Emergency related industry Proven track record of success Excellent communication skills both verbal and written Exceptional organizational methods (Work area, Safety, Tool & Equipment Organization) Possess exceptional leadership and motivational skills Dedication to customer service and business success Ability to engage in and maintain positive relationships with employees and customers Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
Revenue and Profits The Field service Technician clearly understands that as a condition of his/her employment it is his/her responsibility to utilize and adhere to all company processes and procedures as well as utilize all best efforts in generating revenue for the company. In all cases the Field Service Technician should immediately inform the Foreman of any inabilities to perform in the area of revenue generation, and to additionally provide the reasoning for such inability. The Field Service Technician recognizes that in good part, his/her performance will be evaluated by his/her ability to reach and maintain expected productivity goals and customer service goals set forth by the business owner/operator. Training Programs and Regular Business Meetings With appropriate notification, the Shop Technician agrees to attend and participate in all career specific seminars, training courses, industry related certification programs and internal company training and or meetings recommended or scheduled by the business owner/operator. General Conduct It is the responsibility of the Field Service Technician to at all times conduct him/herself in a professional manner. This includes the agreement not to use any foul or objectionable language towards any customer, vendor. To refrain from any negative comments about any customer, vendor, competitor. As a technician you are expected to maintain composure with all customers, vendors and employee’s at all times and to carry out all defined duties in a professional manner. Education and/or Experience
High School Diploma or GED 2 Plus years with experience in an automotive service related industry and/or technical school certificate. Clean driving record Knowledge of repair principles and procedures in all areas.
Physical Demands While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
