The posting
Siddons-Martin Emergency Group Benefits Employee-owned company! Monday-Friday schedule Company Sponsored Benefits: • Medical (PPO & HDHP options), Company HSA match, Dental, Vision, Short-Term Disability, Accident and Hospital Indemnity Insurance, Telehealth, Voluntary Life Insurance, Voluntary Critical Illness • 401K with Employer Match • Employee Stock Ownership Program • Paid Holidays and Paid Time Off • 4 Weeks Paid Parental Leave • Paid Training & Safety Equipment Company Paid Benefits: • Basic Life & AD&D, Critical Illness • Insurance, Long-Term Disability • Employee Assistance Program • Verizon Wireless Company Discount (eligibility requirements) Summary The purpose of the PPE Specialist is to have a responsible person capable of operating and coordinating certain daily service activities related to all product(s), either in association with, or in absence of the Facility/Service Manager. Duties and Responsibilities Unless otherwise specified, the PPE Specialist is responsible for working with all Equipment Sales Representatives to grow sales. The responsibility includes, but is not limited to, a dedication to the company’s mission statement, to company profitability and 100% customer satisfaction.
Interact with entire Siddons Martin staff and maintain a good working relationship with gear and material manufacturers. Work with our customers to build gear specs. Always maintain a neat and professional personal appearance. Travel to all Siddons Martin territories. Understand and develop Siddons Martin gear specs. Working knowledge of NFPA standards as related to turnout gear. Expert in sizing turnout gear. Grow relationships with customers. Understanding of productivity goals and review for areas in need of improvement Follow company processes and procedures as defined in the SMEG Loose Equipment Policy and procedures manual. Participate in morning meetings with service staff to plan the day. Maintain accurate, timely and legible company designed reports and paperwork Notice and report potential problem areas to management before they arise. Maintain a successful working relationship with all Manufacturing personnel, Sales Team, clients and SMEG employees.
Supervisory Responsibilities Coordinate with assigned team and the Manager and serve as lead in direction on profitability and professional based repairs in assigned specialized field. Qualifications
High school diploma or equivalent 5 Plus years with experience in an emergency services-related industry. Experience within Fire and Emergency related industry Must hold and maintain proper manufacture required certifications related to assigned Products. Proven track record of success Excellent communication skills both verbal and written. Exceptional organizational methods Possess exceptional leadership and motivational skills. Dedication to customer service and business success Ability to engage in and maintain positive relationships with employees and customers. Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well as with any company or Manufacture provided software.
Training Programs and Regular Business Meetings: With appropriate notification, the PPE Specialist agrees to attend and participate in all career specific seminars, training courses, industry related certification programs and internal company training and or meetings recommended or scheduled by the business owner/operator. General Conduct It is the responsibility of the PPE Specialist to always conduct him/herself in a professional manner. This includes the agreement not to use any foul or objectionable language towards any customer, vendor, co-worker, or employee. To refrain from any negative comments about any customer, vendor, competitor, or employee. As a specialist you are expected to maintain composure with all customers, vendors, and employees always and to carry out all defined duties in a professional manner. Education and/or Experience
High School Diploma or GED Clean driving record 3 to 5 Plus years with experience in an emergency service-related industry Knowledge of repair principles and procedures in all areas of the Assigned Products Industry
Dedication and Passion to achieve 100% Customer Satisfaction At all times the PPE Specialist is to strive for 100% customer satisfaction. This includes a commitment to customer courtesy, taking the time to be certain that the customer clearly understands his or her options, your recommendations, warranties offered, estimates provided, invoices provided, methods of payment and value and the benefits he or she may receive from our products. The PPE Specialist clearly understands that in circumstances which may arise were certain issues may be unclear to a customer, he/she is to advise the customer that he/she will look into a prompt resolution, discuss with management and follow up with immediately with a defined explanation. Physical Demands While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand, walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 65 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
