Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 105 days ago

Enterprise Customer Success Manager

Snappy3 open roles

Pay
$85,000 – $100,000 a year
Where
Remote (US)
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowEnterprise Customer Success ManagerSnappy · Remote (US)

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Snappy's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Snappy postings stay open a median of 73 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 105 days ago

Snappy median: 73 days open

The posting

JOB TITLE: Enterprise Customer Success Manager

Location: Remote – U.S.

Compensation: We feel passionately about transparency in compensation. Total compensation for this role is market competitive, offering a base salary range of $85,000–$100,000, with an quarterly target bonus.

ABOUT THE ROLE

Snappy is looking for an Enterprise Customer Success Manager to join our Customer Success Team. In this role, you will be a key team member in the Customer Success organization driving retention, growth, and measurable outcomes for Snappy's Enterprise customer segment. You'll own the health and revenue performance of your book of business across the full customer journey, while working closely with internal teams to ensure customers are deeply engaged with and getting value from Snappy. You will partner closely with the Enterprise Account Management team in creating, building, and maintaining company-wide employee recognition programs among your customer base. We're looking for individuals with proven success in an environment of constant change and ambiguity — the ideal candidate is experienced in building and maintaining customer relationships, fearless when it comes to going above and beyond for customers, and is someone who embraces AI and modern tooling to work smarter and move faster.

YOU WILL:

- Manage a book of business of Enterprise customers who each spend approximately $15k–$100k/year, with direct accountability for NRR and retention outcomes

- Exceed monthly, quarterly, and annual targets

- Build and grow strategic, long-term relationships with multiple stakeholders at each customer in your book of business

- Onboard and activate new customers coming into your book from expansions and graduations from our onboarding team

- Conduct cadence calls with your customers to regularly ensure they're getting value from their Snappy platform and sharing best practices as an employee recognition expert

- Identify and drive upsells for your customers to launch additional gifting campaigns

- Lead executive business reviews with customers to review progress towards their goals and outcomes, and identify challenges to mitigate moving forward

- Drive retention campaign outreach and execution to ensure campaigns come back year after year

- Collaborate with internal operations partners to execute on customer program requests

- Act as the main point of contact for any customer issue escalation, and work with our internal teams to resolve

- Leverage AI tools and internal reporting to analyze your book, surface risks and opportunities, and prioritize the highest-impact customer actions

- Convey product feedback to our product and engineering partners to contribute to our roadmap

YOU HAVE:

- Bachelor's degree in a relevant field or equivalent practical experience

- 5+ years of experience in a customer-facing role at a SaaS/tech company

- Experience as a Customer Success Manager, Account Manager, or related role managing a book of business

YOU ARE:

- Passionate about delivering measurable customer outcomes and driving revenue growth, not just satisfaction

- Curious about and comfortable with AI — you actively use AI tools in your day-to-day and are excited to explore how they can make you a more effective CSM

- Detail-oriented, organized, and manage your time efficiently

- A strong team player who thrives in a fast-paced startup environment

- Someone who takes initiative and is excited to embrace change

Snappy is the award-winning, all-in-one gifting company that spreads joy, shares gratitude, and takes the guesswork out of gifting.

Founded in 2015, Snappy was named one of Inc.’s fastest-growing companies https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.snappy.com%2Fposts%2Fsnappy-named-fastest-growing-company-in-the-northeast-for-second-year-in-a-row%3Futm_source%3Dlinkedin%26utm_medium%3Dsocial%26utm_campaign%3DSnappy-named-fastest-growing-company-in-the-Northeast-for-second-year-in-a-row&esheet=52843646&newsitemid=20220831005146&lan=en-US&anchor=fastest-growing+company&index=3&md5=488b0bc793e44e73caa6fdb66b7bbddd in the Northeast in 2021, 2022, and 2023. Snappy is the trusted gifting and swag partner to over 43% of Fortune 100 companies as well as thousands of individuals who use Snappy for personal gifting http://www.snappygifts.com/. Snappy has sent more than five million gifts worldwide.

Snappy thrives on connecting people and cultivating meaningful relationships through the power of gratitude and gifting. Our recipient-picks experience ensures gift-givers send the perfect gift every time, for everyone, on every occasion.Snappy has been featured on Fortune’s "Best Small & Medium Workplaces," “Best Workplace for Millennials,” and “Best Workplace in Tech” lists.

We've seen firsthand that our unique product and brand experience boosts employee morale, improves performance, and (most importantly!) spreads joy, so, of course, we practice what we preach! Here at Snappy, we believe wholeheartedly in building a culture of appreciation, dedication, and fun. We offer benefits and perks to our employees including but not limited to: Free healthcare, including vision and dental, generous 401k match, flexible PTO, paid family leave, Snappy Summer Fridays (which we enjoy year-round!) and Snappy gifts for employee recognition and appreciation.

Snappy's stance on diversity, equity and inclusion, its active focus on give-back programs, and its fundamental mission to spread joy through the power of gifting all lead the way in unlocking the power of human kindness at work.

Snappy is an equal opportunity employer. We are committed to building an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Snappy provides reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you need an accommodation to participate in the hiring process, please contact [email protected].

Information collected and processed as part of your Snappy hiring process, including as part of your Snappy career profile and in any job applications you choose to submit, is subject to Snappy Recruitment Privacy Notice https://snappygifts.notion.site/snappy-recruitment-privacy-notice

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Snappy's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Snappy's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Snappy's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.