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Open nowFirst seen 5 days ago

Healthcare Virtual Assistant – Direct Primary Care & Member Engagement (Remote or Onsite in Davao)

snapscale/c9.00667 open roles

Where
Philippines, Remote
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Your applicationOpen nowHealthcare Virtual Assistant – Direct Primary Care & Member Engagement (Remote or Onsite in Davao)snapscale/c9.006 · Philippines, Remote

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. snapscale/c9.006 postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

snapscale/c9.006 median: 1 days open

The posting

About the Role:



Snapscale is looking for a proactive, outgoing, and detail-oriented Healthcare Virtual Assistant (HVA) to support a US-based Direct Primary Care (DPC) practice.

This is a full-time role combining front-office and back-office healthcare administrative support. The HVA will assist with member engagement, appointment scheduling, patient inquiries, referrals, insurance-related tasks, records, follow-ups, lead management, and other day-to-day administrative responsibilities.

The ideal candidate is someone who takes initiative and ownership, communicates confidently with patients and prospective members, and can anticipate the next steps needed to complete a task rather than waiting for detailed instructions.

This role is highly patient-facing, so excellent spoken English, professionalism, empathy, and the ability to communicate information clearly are essential.

Responsibilities may include:



  • Handle patient/member calls, messages, inquiries, and concerns.
  • Manage appointment scheduling, confirmations, reminders, and telehealth coordination.
  • Support DPC member engagement, intake, registration, and prospective-member inquiries.
  • Follow up with leads from paid social media campaigns and assist with member conversion.
  • Maintain accurate lead, patient, and member records and follow-up documentation.
  • Coordinate referrals, specialist appointments, insurance verification, and prior authorizations.
  • Assist with medical records, lab results, prescription refills, and provider follow-ups.
  • Manage EMR, patient portals, online chat, and HIPAA-compliant communications.
  • Prepare provider schedules, daily agendas, statements, and administrative reports.
  • Support claims follow-up, payment inquiries, patient satisfaction, and outreach activities.
  • Proactively track pending tasks, ensure closed-loop follow-up, and identify workflow improvements.
  • Perform other healthcare administrative tasks as assigned.

Perks:



  • Health Maintenance Organization (HMO)
  • Government-mandated benefits
  • 13th month pay
  • Other employee incentives
  • Opportunities for career growth and development
  • Fun and supportive working environment

Requirements

  • 1+ year of experience as a Healthcare VA, Medical VA, Patient Coordinator, or similar healthcare role
  • Experience supporting a US-based healthcare practice preferred
  • Experience with patient communication, scheduling, referrals, or healthcare administration
  • Strong experience handling inbound/outbound calls and patient/member inquiries
  • Lead management, outreach, or appointment conversion experience is a plus
  • Excellent spoken and written English communication skills
  • Highly organized, detail-oriented, and strong in follow-up
  • Proactive, accountable, and able to work independently
  • Able to manage multiple tasks while maintaining accuracy
  • Professional, patient-focused, and comfortable communicating with members
  • Willing to learn new healthcare systems and identify workflow improvements
  • Knowledge of HIPAA-compliant procedures and patient confidentiality
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