The posting
About the Role
Snapscale is looking for a highly organized and patient-focused Spanish Bilingual Healthcare Virtual Assistant to support a US-based medical practice.
The ideal candidate is fluent in both Spanish and English and has experience handling healthcare administrative tasks, patient coordination, and clinic front-office operations.
Responsibilities May Include
- Handle inbound and outbound calls with English- and Spanish-speaking patients.
- Assist patients with appointment scheduling, confirmations, and follow-ups.
- Support patient onboarding, registration, and intake processes.
- Maintain and update accurate patient information in EMR/EHR and practice management systems.
- Respond to patient inquiries and coordinate with providers, clinic staff, and insurance companies.
- Manage patient records, documentation, and administrative requests.
- Provide professional, compassionate, and patient-centered support.
Salary & Work Arrangement
- Salary: ₱60,000–₱80,000 per month (aligned with experience)
- Location: Davao City, Philippines
- Work Setup: Onsite
- Employment Type: Full-time
Perks
- HMO upon completion of 3 months
- Attendance bonuses and employee incentives
- Referral bonuses
- 24 leave benefits
- Free lunch onsite
- Transportation allowance
- Annual salary increase based on performance appraisal
- Career growth and development opportunities
- Fun and supportive work environment
Requirements
- Previous experience as a Healthcare Virtual Assistant, Medical Virtual Assistant, Patient Coordinator, Medical Receptionist, Medical Administrative Assistant, or in a similar healthcare role.
- Fluent in both English and Spanish, with excellent verbal and written communication skills.
- At least 6 months of BPO experience in a Spanish bilingual account.
- Healthcare account experience in a BPO setting is an advantage.
- Experience supporting US-based clinics or hospitals is preferred.
- Comfortable communicating with patients, healthcare providers, clinic staff, and insurance payers.
- Knowledge of HIPAA requirements and the ability to handle confidential patient information.
- Ability to work independently while maintaining productivity and accuracy.
- Must be willing to work onsite in Davao City.



