The posting
Overview:
Snapscale is seeking a highly skilled Healthcare Virtual Assistant / US Clinic Coordinator to work in a remote setup, supporting day-to-day operations of a US based Physical Therapy account. This role plays a critical part in ensuring a seamless patient experience through accurate coordination, communication, and clinical administrative support.
The ideal candidate must have strong experience in U.S. healthcare processes, with a mandatory background in Physical Therapy clinic accounts, and the ability to manage multiple clinical and administrative tasks efficiently in a remote environment.
Key Responsibilities:
- Verify patient benefits and insurance coverage with accuracy and timeliness
- Reactivate past patients and maintain engagement through consistent follow-ups
- Handle inbound calls and assist patients with inquiries in a professional and empathetic manner
- Conduct appointment confirmations, reminders, and outbound follow-ups
- Schedule and reschedule patient appointments efficiently
- Maintain and update patient records using EMR systems
- Perform medical chart scrubbing to ensure data accuracy and completeness
- Process and manage prior authorizations in accordance with payer and clinic guidelines
- Handle prescription refills in compliance with clinic protocols
- Audit laboratory results and follow up on missing or pending reports
- Monitor and support virtual clinic workflows and coordination tasks
Perks:
- Health Maintenance Organization (HMO)
- Competitive pay
- Government-mandated benefits
- 13th month pay
- Night differential pay
- Internet allowance
- Perfect attendance bonus
- Yearly salary increase
- Opportunities for career growth and development
Requirements
- Minimum 6 months to 1 year of hands-on experience in a Physical Therapy clinic account (required)
- Experience working with U.S.-based clinics and/or health insurance providers
- Experience in EMR/EHR systems, insurance verification, patient coordination, and inbound call handling
- Experience in medical chart scrubbing and prior authorization processing
- Experience in refill processing, lab result auditing, and follow-up coordination
- Medical billing and coding experience is an advantage
- Strong written and verbal English communication skills
- Highly organized, detail-oriented, and self-motivated
- Must have a stable internet connection and a dedicated quiet workspace for remote work
