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Open nowPosted 441 days ago

Executive: B2C Returns

SNITCH31 open roles

Where
Delhi
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Your applicationOpen nowExecutive: B2C ReturnsSNITCH · Delhi

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Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 441 days ago

The posting

Job Title: B2C Returns Executive

Department: Warehouse / Supply Chain

Location: Delhi

Job Summary:

We are looking for a detail-oriented and proactive B2C Returns Executive to manage end-to-end return inwarding, inspection, and reconciliation of customer returns. The role requires a strong understanding of reverse logistics, warehouse systems, and return workflows across e-commerce platforms. The ideal candidate should be skilled in documentation, analysis, and cross-functional coordination to ensure timely processing of returned products in alignment with SOPs.

Key Responsibilities:

  • Receive and inward B2C return shipments into the WMS platform.
  • Verify returned items against return documents and perform quality checks.
  • Categorize returns (sellable, non-sellable, damaged, etc.) based on condition and guidelines.
  • Update return status in trackers and systems with accurate remarks and evidence (images, notes, etc.).
  • Coordinate with QC, SPF claims, and inventory teams for necessary follow-ups.
  • Communicate with courier partners, customer service, or brand teams for clarification or escalation.
  • Ensure timely closure of return workflows and minimize pending return backlogs.
  • Maintain daily, weekly, and monthly reports on B2C return metrics and exceptions.
  • Support audits, reconciliations, and claim processes as needed.

Key Skills:

  • Good understanding of e-commerce reverse logistics and B2C return workflows
  • Proficiency in WMS/ERP systems (e.g., Uniware, Logic, etc.)
  • Strong Excel/Google Sheets and data entry skills
  • Detail-oriented approach with excellent accuracy in documentation
  • Strong communication and coordination skills
  • Ability to multitask and work under pressure in a fast-paced environment

Qualifications:

  • Graduate in any discipline (Logistics or Supply Chain preferred)
  • 1–3 years of experience in warehouse or B2C return operations
  • Experience in e-commerce fulfillment or reverse logistics is a plus
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