Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 2 days ago

Service Delivery Manager (m/f/d)

Sofico42 open roles

Where
München, Bavaria, Germany
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Delivery Manager (m/f/d)Sofico · München, Bavaria, Germany

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sofico's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market. Sofico postings stay open a median of 10 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted 2 days ago

Sofico median: 10 days open

The posting

Why SOFICO? At SOFICO, we’re shaping the future of mobility - and we’re doing it together. Our software, Miles, is a leading platform that enables companies worldwide to manage their leasing, fleet, and mobility operations in one integrated system. Every day, we help our customers work smarter, more efficiently, and stay ahead in a rapidly evolving industry.

Behind that impact is a close-knit, international team that values collaboration, ownership, and continuous growth. We move forward with ambition but stay grounded in a culture where people support each other and take pride in what they build.

To strengthen our team in Munich, we are looking for a Service Delivery Manager. In this role, you’ll ensure smooth operations and customer satisfaction post-implementation. Acting as the bridge between our customers and internal teams, you will organize, monitor, and optimize service delivery processes while fostering strong relationships.

What you'll do...

Post Go-Live Support & Operational Cooperation:

  • Setting up and managing service support and cooperation models post-Go-Live.
  • Ensuring operational tools (e.g., SD, SP) are established and functional for smooth collaboration.
  • Defining and tracking KPIs/metrics (e.g., SLA, WIP) aligned with contractual agreements and operational needs.
  • Leading regular operational meetings with customers to review performance, quality, and SLA compliance.

Coordination and Monitoring:

  • Managing critical issues, change requests, or larger customer initiatives, ensuring proper escalation to Project Managers when needed.
  • Supporting the team in resolving issues and maintaining effective communication with the customer.
  • Monitoring the efficiency, effectiveness, and quality of services delivered to customers.
  • Addressing operational challenges (e.g., reliability, capacity) with the team and ensuring actions are taken.

Reporting and Invoicing:

  • Generating SLA and other customer-specific reports for internal and external use.
  • Reviewing time entries and preparing outgoing invoices for professional services delivered.
  • Monitoring customer contract counts and supporting Account Managers with purchase order processes.

What you bring...

  • You are a born organizer using the tools at your disposal (Excel, Jira, MS Projects, etc.) and can keep track of a lot of different topics at the same time.
  • A strong accuracy skill is needed to perform the administrative tasks for which you will be responsible.
  • You have strong interpersonal skills with an emphasis on relationship management and influencing skills. Managing difficult situations is not a problem for you.
  • Because of your excellent communication skills, you can effectively and concisely communicate both internally and externally with both operational colleagues and project stakeholders.

What else is expected:

  • You thrive in a dynamic environment where organization, coordination and customer focus are essential.
  • Exceptional interpersonal skills with a focus on relationship management and conflict resolution.
  • Experienced with medium to large-scale ERP software support.
  • Experience with Release & Change management.
  • Preferably a technical background.
  • Familiarity with project management methodologies (Agile, Scrum, etc.).
  • Fluency in English and German.
  • Willingness to travel as needed.

What's in it for you...

At Sofico, you’ll join an international, multicultural company with over 30 years of success. We double in size every five years, staying true to our open and collaborative culture even as we grow.

We believe you should be in control of your own career. That’s why we put your personal development first. With an extensive onboarding program, you’ll spend six months learning our products and getting to know the organization with the support of a dedicated job coach. Your learning doesn’t stop there; we’ll continue to offer opportunities for growth and development throughout your career.

You’ll work in a modern, accessible office with flexible and hybrid work options that allow you to balance work and life. In addition, we offer:

  • Flexible working hours and the option to work from home.
  • Employee discounts, eGym Wellpass, Bike Leasing and a subsidized Jobticket for public transportation.
  • Company pension scheme with optional additional occupational disability insurance.
  • Growth potential through personalized learning and development plans.
  • A vibrant team culture with regular team events and a company weekend.

Ready to make an impact in the world of mobility? Join SOFICO and let’s shape what’s next together!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Sofico's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Sofico's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Sofico's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.