Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 12 hours agoWe saw it 29 min after it went up

Senior Interior Design & Trade Support Lead, Soho Home - Maternity Cover

Soho House & Co.444 open roles

Where
London, England, United Kingdom
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Interior Design & Trade Support Lead, Soho Home - Maternity CoverSoho House & Co. · London, England, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Soho House & Co.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Soho House & Co. postings stay open a median of 30 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 12 hours ago

Soho House & Co. median: 30 days open

The posting

The Role..

We have an exciting opportunity for an experienced and customer-focused Senior Interior Design & Trade Support Lead to join our team on a maternity cover basis, supporting Soho Home’s growing Interior Design and Trade business across the UK, EU and US.

In this role, you will be responsible for delivering exceptional customer service, managing complex post-sale enquiries and strengthening the processes, that support our global Trade customers.

You will act as a key point of contact for Trade customers and internal teams, taking ownership of high-priority customer issues, coordinating resolutions across multiple departments and ensuring a seamless customer journey during delivery and aftersales. You will build strong relationships with customers while supporting customer retention, repeat business and the wider commercial objectives of the Trade department.

This is a senior, hands-on role combining customer service, complex aftersales resolution, process improvement and team support. The successful candidate will be proactive, commercially aware and confident working across multiple departments to deliver solutions that reflect the Soho House ethos.

Main Duties:

Trade Customer Service & Relationship Management

  • Manage UK, EU and US Trade post-sale enquiries, taking ownership of complex issues through to resolution.
  • Deliver exceptional customer service, resolving complaints and supporting customer retention.
  • Share customer feedback and service improvement opportunities with the Global Head of Trade.

Aftersales & Operational Support

  • Coordinate deliveries, collections, returns and complex customer issues with internal teams and external partners.
  • Manage high-priority cases, ensuring timely resolution, clear communication and accurate Salesforce records.
  • Maintain strong knowledge of product availability, lead times and operational processes.
  • Deliver effective customer support that protects relationships, encourages repeat business and enables the team to focus on sales.

Process Improvement

  • Develop and maintain process guides, email templates and training materials to improve efficiency and consistency.
  • Deliver training and support to colleagues on systems and operational processes.
  • Identify opportunities to improve ways of working and encourage greater team independence.
  • Build strong relationships across Trade, Support, Operations, Warehouse, Ecommerce and Retail departments.
  • Contribute to cross functional departmental meetings, share best practices and collaborate to improve the global Trade customer journey.

Performance & Accountability

  • Meet agreed KPIs for productivity, including response times, salesforce case management and customer service.
  • Prioritise workloads effectively, maintain accurate records and take ownership of issues through to resolution.

Requirements…

  • Highly organized and self-sufficient with a passion for customer service solutions, operations and business retention
  • 5+ years’ experience in customer service, business support, aftersales or account management, ideally within luxury retail, interiors or furniture and or ecommerce brands
  • Proven ability to manage complex customer enquiries, complaints and escalations, delivering effective resolutions.
  • Good understanding of operational processes, including deliveries, returns and exports.
  • Good understanding of UK’s design market
  • Proficient user Microsoft office suite.
  • Experience in using salesforce or other CRM system.
  • Excellent written and verbal communication skills.
  • Passionate in people and maintaining relationships.
  • Results and solution oriented
  • A self-motivated, adaptable and solutions-focused approach, with the ability to work independently and take ownership.
  • A genuine passion for Soho Home’s products, interiors and design aesthetic, with a commitment to delivering service that reflects the Soho House ethos.

Benefits..

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

  • Discounts at Soho House globally, as well as Soho Home and Cowshed
  • Annual Every House Membership
  • Enhanced Pension Scheme
  • Private Health and Dental Care
  • Cycle to Work Scheme/Season Ticket Loan
  • In conjunction with Soho Impact, take 3 days paid a year to support a charity of your choice.
  • Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

This is a maternity cover position requiring someone who can quickly take ownership of the role, build effective relationships across the business and maintain a high standard of customer service and operational support throughout the cover period.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Soho House & Co.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Soho House & Co.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Soho House & Co.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.