The posting
The Task Force General Manager is a polished well-spoken and well-regarded ambassador who carries a strong vision for their hotel. He or she is charged with responsibility for all aspects of operations for their assigned property, providing support supervision and guidance to their management team and front line associates. He or she will ensure that financial performance is optimized that high quality product and service levels are maintained and that the hotel is operated in compliance with state federal and local regulations as well as Company and brand standards. While remote, this job is 90% travel.
The Task Force Manager will establish priorities and lead key operational initiatives such as the sales plan and budget development and execution of physical property improvement projects. They will provide hands on leadership to ensure that revenue is maximized while expenses are effectively controlled. They will serve as the liaison for communications with guests and clients associates ownership corporate representatives brand representatives and key vendors.
QUALIFICATIONS:
• At least 4 years progressive experience in a hotel or a related field; or a college degree and at least 2 years of related experience preferred.
• Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
• Must have valid driver's license and ability to fly and rent vehicles for travel requirements.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems, as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the need.
• Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
RESPONSIBILITIES:
• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
• Maintain regular attendance in compliance with SOHO Consulting standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include compliance with company dress code and wearing a name tag when working (per brand standards).
• Comply with and ensure adherence to SOHO Consulting standards and regulations to encourage safe and efficient hotel operations.
• Play a pivotal role in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts on a daily weekly and monthly basis.
• Tour the operating departments daily making adjustments as needed via department heads.
• Conduct weekly staff meetings including weekly training sessions presented by managers and self using the steps to effective training according to company standards and the review of previous and future sales and operations efforts.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels and SOHO Consulting standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• Maintain direct contact with and monitor the development of management trainees.
• Adhere to all SOHO Consulting policies and procedures and train new managers to ensure compliance. Oversee and assist in the company budget process as required.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to company standards.
• Assist in creating a positive team-oriented environment which focuses on the guest through employee development and motivation.
• Inspect rooms daily with both the Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily by using the A/P process.
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly in compliance with the monthly accounting calendar.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Ensure that employees are at all times attentive friendly courteous and efficient in their interactions with guests, managers, and all other employees.
• Forecast monthly the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
• Prepare and conduct all management interviews and follow hiring procedures according to SOHO Consulting S.O.P.'s. Ensure that all managers follow the standards in their interviewing and hiring procedures for departmental staff.
• Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended.
• Perform all department manager performance appraisals according to SOHO Consulting S.O.P.'s and ensure that managers follow the standards in their administration of performance appraisals to their staff.
• Motivate coach counsel and discipline all management personnel according to SOHO Consulting S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
• Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
• Ensure that all employees receive fair and equitable treatment according to company S.O.P.'s.
• Meet all sales clients on the property including meeting contacts and potential clients touring the property to assist in the sales effort.
• Be in the public areas during peak times greeting guests and offering assistance as needed.
• Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit.
• Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies.
• Complete required corporate training modules and become certified to train those as required.
• Ensure that all scheduled meetings take place on the property.
