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Open nowPosted 230 days ago

Customer Relatnship Manager, Premium Services

Solaire Resort96 open roles

Where
Parañaque City, NCR, Philippines
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Your applicationOpen nowCustomer Relatnship Manager, Premium ServicesSolaire Resort · Parañaque City, NCR, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Solaire Resort's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 230 days ago

The posting

Assist coded patrons and provide a high standard of customer service in order to generate repeat visitation. Anticipate customers' needs and concerns to ensure maximum guest satisfaction. Strategize and plan in order to maintain and grow their book of business. Help prepare and make arrangements/bookings for upcoming guest trips. Record and update Player 360 system with all guests' interactions and preferences. Responsible for establishing criteria for various customer levels and providing complimentary packages. Maintains policies and procedures that ensure guest complimentaries are issued in accordance with the casino’s guidelines and system of internal controls. Cross-sell and promote all marketing related initiatives (offers, events, promotions) to drive incremental revenue and visitation. Ensure that all coded patrons receive personal attention, recognition and quality service. Supports in planning for the expansion of the targeted casino customer base. Communicates, both orally and in writing, to current, new, and past guests in terms of answering questions, extending invitations and resolving any related disputes. Works with different departments to cater to the needs to the guests. Communicates with all departments ensuring an optimal level of guest service, satisfaction, and accuracy is provided and maintained throughout the property and in the coordination of marketing events. Requirements A Bachelor’s degree in a relevant area, such as business administration and management. 3-5 years of experience in Supervisor or Managerial level preferably in Casino Industry.

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  1. A CV for this posting

    Written against Solaire Resort's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Solaire Resort's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Solaire Resort's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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3×

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