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Open nowPosted 467 days ago

Customer Delight Manager

SolarSquare Energy181 open roles

Where
Ahemdabad
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Your applicationOpen nowCustomer Delight ManagerSolarSquare Energy · Ahemdabad

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The clock on this job

Early applications get read.

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Share of postings closed within
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  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 467 days ago

The posting

About SolarSquare Energy

At SolarSquare, we’re building the Home-Energy brand of future India. We help Indian homes transition to clean, affordable solar energy, moving away from coal-based electricity. As a full-stack D2C residential solar brand, we design, install, finance, and maintain solar systems for homeowners across India.

In just 3 years, we’ve become the leading residential solar brand in India—driven by:

Uncompromising product quality

Best-in-class customer service

Seamless, tech-driven solar adoption

Know us better:

  • TechCrunch Article
  • Elevation Capital Podcast
  • Startup Success – ₹200 Cr Revenue
  • The Climate Conversations Podcast

Role - Customer Delight Manager

Department - Operations

Reporting To - State Operations Head (SOH)

Employment Type - Full-time

Location: Ahmedabad

Role Overview

As a Customer Delight Manager, you will be the face of SolarSquare for our customers post-sale—ensuring every customer journey is smooth, timely, and delightful. Your mission is to transform installations into memorable experiences, driving top-tier service and post-installation satisfaction.

You will manage on-ground customer communication, handle escalations, coordinate internally for issue resolution, and ensure every solar project ends with a delighted customer.

If you're obsessed with customer satisfaction, love solving operational challenges, and want to make a real impact in India's clean energy journey—this role is for you.

Key Responsibilities

Customer Communication & Engagement

Serve as the primary point of contact for customers during project execution

Provide regular updates on progress, timelines, and post-installation support

Handle complaints, queries, or concerns with empathy and urgency

with customer satisfaction, love solving operational challenges, and want to make a real impact in India's clean energy journey—this role is for you.

Key Responsibilities

Customer Communication & Engagement

Serve as the primary point of contact for customers during project execution

Provide regular updates on progress, timelines, and post-installation support

Handle complaints, queries, or concerns with empathy and urgency

Escalation & Issue Resolution

Identify pain points during design, installation, or documentation

Proactively resolve customer escalations in coordination with internal teams (Ops, Design, Legal, Service)

Ensure TAT and NPS targets are met or exceeded

Quality Monitoring

Conduct post-installation quality checks (remotely or in-person where needed)

Ensure checklists, system readiness, and final handovers meet SolarSquare standards

Documentation & Handover

Oversee proper documentation of project status, net metering, and compliance closure

Coordinate final handovers and feedback collection

Feedback & Improvement

Capture customer feedback and escalate insights to improve processes

Support initiatives to improve NPS, reduce cancellations, and drive referrals

Key Requirements

Education:

Graduate (any discipline). Background in engineering, customer service, or operations is a plus.

Experience:

1–5 years in customer success, project coordination, operations, or service roles.

Skills:

Excellent verbal and written communication (Local language + Hindi/English)

Customer-first approach and empathy under pressure

Strong coordination and multitasking ability

Familiarity with CRMs and Google Sheets

Other Requirements:

Smartphone with internet

Willingness to travel locally and work weekends

Preferred Female Candidate

What We Offer

Attractive salary + performance-based incentives

Fast-track growth in the booming clean tech sector

Structured onboarding & training

Opportunity to make real impact in India's clean energy movement

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