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Open nowPosted 15 hours ago

Studio Experience Lead - Hyde Park, FL

[solidcore]257 open roles

Pay
$22 – $25 an hour
Where
Tampa, Florida
Work mode
On site
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Your applicationOpen nowStudio Experience Lead - Hyde Park, FL[solidcore] · Tampa, Florida

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. [solidcore] postings stay open a median of 13 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 15 hours ago

[solidcore] median: 13 days open

The posting

[solidcore] is looking for an energetic, outgoing, and personable individual to join our team as a full-time Studio Experience Lead (SEL). This role provides comprehensive support to the Head Coach Community Manager across studio operations, client experience, sales, and coaching. Studio Experience Leads contribute to [solidcore]'s success by generating sales, promoting the studio, delivering a best in class client experience with professionalism and patience, and maintaining brand consistency across all touchpoints.

You will be responsible for:

  • Owning [solidcore]'s client experience acronym, CORE, within the studio: C: connecting with a warm welcome and using the client's name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking clients for coming
  • Provide operational leadership and direction to the Core Crew team, coordinating daily priorities, reinforcing studio standards, and serving as the primary point of contact for team needs.
  • Managing local client communications within the studio, via phone, and via email; performing routine client-facing system tasks such as new account set-up, scheduling, purchases, and other general account management
  • Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction
  • Reviewing and responding to client feedback; responding to client concerns promptly and effectively
  • Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client concerns
  • Reporting to Area Manager, and assist with managing day-to-day operations of the studio for the HCCM and implementing company-wide strategies, policies, procedures, and overall maintenance while ensuring the studio stays meticulously clean
  • Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
  • Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
  • Quickly addressing any maintenance or equipment issues that are visible to clients
  • Alerting coaches about client milestones and setting up the celebration board
  • Educating clients on the best membership option to optimize their personal goals, lifestyle, and preferences; owning membership conversation rate and membership mix within the studio
  • Delivering revenue and sales targets; managing outreach and follow up for client leads within [solidcore]'s sales platform, phone, and/or email to meet monthly sales quota
  • Maximizing in-studio revenue through proactive client engagement and follow-up
  • Following up with client lists in Axle to meet monthly sales targets
  • If applicable, and based on the needs of the business, hiring, training, and managing a team of part-time core crew; developing core crew talent with direct accountability to their overall performance
  • Coaching [solidcore] classes with a set quota of 5 classes/week (dictated by business needs); consistently meeting brand expectations while serving as an exemplary coach to part-time staff

What we need from you:

  • High school education, some college preferred
  • This is a permanent, non-exempt, full-time position with an expected 40 hours per week (including classes coached).
  • Ability to lift up to 30 pounds and walk through all areas of the studio
  • Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours

What skills & experience you'll bring to us:

  • Excellent interpersonal and communication skills
  • Outstanding customer service skills
  • Strong organizational skills and careful attention to detail
  • Must be willing to initiate tasks and perform duties without direction
  • Ability to stand for long durations of time
  • 2+ years sales and/or customer service experience preferred
  • 1+ years coaching experience preferred
  • MBO experience preferred
  • Demonstrated leadership and/or team management experience preferred
  • Passion for fitness, wellness, and the [solidcore] brand

Compensation & Benefits:

  • Compensation: $21.83 - $25.24 hourly, based on experience (Starting pay is generally set at or near the minimum of the range shown, with final offers determined by the candidate’s relevant experience, skills, and internal equity)
  • Bonus eligibility based on performance
  • Monthly cell phone stipend
  • 401k with employer match
  • Health, dental, & vision insurance
  • Flexible PTO
  • Free drop in classes at [solidcore]
  • And MORE
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