Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 105 days ago

Digital Customer Experience Platform Leader

Solstice Advanced Materials24 open roles

Where
Morris Plains, NJ, United States
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDigital Customer Experience Platform LeaderSolstice Advanced Materials · Morris Plains, NJ, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Solstice Advanced Materials's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Solstice Advanced Materials postings stay open a median of 2 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 105 days ago

Solstice Advanced Materials median: 2 days open

The posting

Job Description

Location: Morris Plains

Reports to: Sr. IT Director (dotted line to Commercial and Supply Chain leadership)

Level: Director

Role Purpose

The Digital Customer Experience (DCX) Platform Leader is responsible for transforming how Solstice Advanced Materials engages customers across digital channels for all touchpoints from technical discovery and specification through ordering, delivery, and support. This role will optimize the customer experience for a complex advanced materials portfolio, enabling customers to engage with Solstice more easily, intelligently, and predictably while improving commercial effectiveness and operational efficiency. The DCX Leader partners closely with Commercial, Marketing, Supply Chain, R&D, and IT to deliver AI-enabled, data-driven, and scalable digital experiences that support growth and differentiation. We seek candidates who not only bring exceptional technical capability but also demonstrate ownership, collaboration, integrity, continuous learning, and strong communication.

Strategic Objectives

  • Simplify how customers discover, specify, order, and support Solstice materials
  • Enable self-service and AI-assisted technical and commercial interactions
  • Improve customer satisfaction, retention, and share of wallet
  • Reduce friction and manual effort across sales, service, and supply chain
  • Translate customer needs into scalable digital capabilities that support growth

Responsibilities

Key Responsibilities

  • Lead Solstice’s digital customer experience strategy aligned to commercial growth, operational scalability, and customer centricity
  • Develop and lead a multi-year, value-based digital roadmap
  • Be a People-Centered Leader, building an inclusive, engaging, and high-performance team; leading with empathy and accountability, and investing in team development
  • Own and redesign end-to-end customer journeys to identify and reduce friction points, redesigning journeys to be simpler, faster, and more predictable, while preserving consultative nature of technical sales
  • Evolve customer-facing digital platforms integrated with ERP, CRM, supply chain, quality, and product systems. Ensure platforms are secure and scalable
  • Lead AI-enabled customer engagement while ensuring IP protection, data security, and regulatory compliance to improve the seller’s experience
  • Define and drive success metrics, own business cases, and drive adoption through enablement and change management

Qualifications

Qualifications & Experience

  • Bachelor’s degree required; advanced degree preferred
  • 10+ years of experience in digital customer experience, commercial transformation, or product management
  • Proven success delivering customer-facing digital platforms in complex B2B or industrial environments
  • Strong understanding of CRM, ERP, order-to-cash processes, and technical product information management
  • Demonstrated ability to lead cross-functional initiatives through influence

Highly Desirable

  • Experience in advanced materials, chemicals, industrial manufacturing, or engineered products
  • Familiarity with specification-driven sales and technical customer engagement
  • Practical experience applying AI and analytics to customer use cases
  • Experience partnering closely with R&D and manufacturing teams

Key Competencies

  • Deep customer empathy in technical B2B environments
  • Strong commercial and operational acumen; ability to translate science and complexity into simplicity for customers
  • Demonstrates learning agility, actively seeking feedback from business partners, peers, and teams. Curious and oriented to a growth mindset.
  • Uses data, retrospectives, and post‑incident reviews to improve platforms, delivery models, and operating discipline.
  • Invests personally and organizationally in modern skills (cloud, data, cybersecurity, AI, OT/IT convergence) with a strong focus on attracting and developing top talent. Has a history of developing future leaders.
  • Leads with respect, transparency, and authenticity, especially during change or disruption. Maturity to adapt leadership style to situation and organization needs.
  • Encourages experimentation while balancing operational stability.

What Success Looks Like

  • Customers can quickly find, specify, and order the right materials, making E2E customer journey seamless.
  • Sales and service teams spend less time on manual, low-value work
  • Order visibility and predictability improve across the network
  • Digital channels actively support revenue growth and customer loyalty
  • Solstice is seen as easy to do business with despite product complexity

PAY RANGE

The annual base salary range for this position is $201,063 – 251,622. Please note that this salary information serves as a general guideline. Solstice considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

This position is incentive plan eligible.

BENEFITS OF WORKING FOR SOLSTICE ADVANCED MATERIALS

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Solstice Advanced Materials employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

Solstice Advanced Materials is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

About Us

About Solstice Advanced Materials

Solstice Advanced Materials is a leading global specialty materials company that advances science for smarter outcomes. Solstice offers high-performance solutions that enable critical industries and applications, including refrigerants, semiconductor manufacturing, data center cooling, nuclear power, protective fibers, healthcare packaging and more. Solstice is recognized for developing next-generation materials through some of the industry's most renowned brands such as Solstice®, Genetron®, Aclar®, Spectra®, Fluka™, and Hydranal™. Partnering with over 3,000 customers across more than 120 countries and territories and supported by a robust portfolio of over 5,700 patents, Solstice’s approximately 4,000 employees worldwide drive innovation in materials science. For more information, visit Advanced Materials.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Solstice Advanced Materials's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Solstice Advanced Materials's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Solstice Advanced Materials's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.