The posting
About this Role
Location: Remote (Global)
Type: Volunteer, Pro bono
Commitment: 10 – 15 hours a week, minimum of three months
Reports To: Head of People Operations
Works Closely With: Team Leads, Department Heads, People Team
Position Summary
Solution Community seeks a strategic, data-driven Volunteer Retention Manager to lead the organization's volunteer engagement and retention strategy.
This role ensures volunteers remain connected, engaged, productive, and supported throughout their volunteer journey. The Volunteer Retention Manager serves as the central partner between the People Team and functional Team Leads, helping establish a culture where volunteer success and retention are shared responsibilities across the organization.
The successful candidate will develop retention initiatives, oversee volunteer engagement analytics, identify attrition risks, support Team Leads in managing volunteers effectively, and create systems that improve volunteer satisfaction, productivity, and long-term commitment.
This position combines workforce analytics, relationship management, volunteer experience design, and organizational development.
Why This Role Matters
At Solution Community, volunteer retention is not solely the responsibility of the People Team. Volunteers remain engaged when they experience meaningful work, effective leadership, consistent communication, recognition, and opportunities to contribute. Team Leads shape those experiences daily, while the People Team provides the systems, processes, and support that enable success. The Volunteer Retention Manager ensures both groups work together to create an environment where volunteers thrive, contribute, and remain connected to the mission over time.
Key Responsibilities
Volunteer Retention Strategy
- Develop and implement organization-wide volunteer retention strategies.
- Create programs that improve volunteer engagement and long-term participation.
- Monitor volunteer lifecycle trends from onboarding through ongoing engagement.
- Establish retention goals and success indicators across departments.
- Recommend improvements to volunteer processes, policies, and experiences.
Volunteer Engagement Analytics
- Manage volunteer engagement and retention reporting.
- Analyze volunteer participation, activity levels, and engagement trends.
- Monitor Volunteer Health Indicators (Green, Yellow, Red).
- Identify volunteers at risk of disengagement and coordinate intervention plans.
- Produce monthly and quarterly retention reports for leadership.
- Track key metrics including: Retention Rate Volunteer Lifespan Engagement Scores Check-In Completion Rates Time to First Assignment Team Lead Effectiveness Metrics
Partnership with Team Leads
- Act as the primary retention advisor to Team Leads.
- Support Team Leads in developing engagement plans for volunteers.
- Ensure volunteers receive proper onboarding, team integration, assignments, and recognition.
- Monitor completion of regular volunteer check-ins.
- Assist Team Leads in addressing volunteer concerns and performance challenges.
- Share best practices for volunteer engagement and development.
- Develop and maintain asynchronous volunteer management resources for Team Leads, including training videos, playbooks, toolkits, templates, guides, and best-practice documentation.
Volunteer Experience Management
- Design initiatives that strengthen volunteer belonging and connection.
- Develop recognition and appreciation programs.
- Create volunteer feedback mechanisms and pulse surveys.
- Monitor volunteer satisfaction throughout the volunteer lifecycle.
- Identify barriers that may hinder volunteer participation and contribution.
- Recommend solutions that improve volunteer experiences across departments.
Attrition Prevention and Intervention
- Develop early warning systems that identify volunteers at risk of disengagement.
- Review engagement indicators and trends to proactively address issues.
- Coordinate intervention plans with Team Leads.
- Conduct retention interviews with volunteers showing signs of disengagement.
- Lead efforts to recover and re-engage inactive volunteers when appropriate.
Exit Analytics and Continuous Improvement
- Conduct and analyze volunteer exit interviews.
- Identify organizational, leadership, and role-related causes of attrition.
- Develop recommendations based on exit trends.
- Present findings and retention improvement opportunities to leadership.
- Track implementation of corrective actions.
Leadership Reporting
- Prepare executive-level dashboards and retention reports.
- Present retention insights to leadership teams.
- Identify high-performing teams and engagement best practices.
- Highlight departments that require additional support.
- Support data-driven decision-making regarding volunteer management.
Required Qualifications
- Experience in volunteer management, talent management, employee engagement, HR, organizational development, community management, or related fields.
- Strong analytical and reporting skills.
- Experience working with volunteer, workforce, or people analytics.
- Ability to build relationships across diverse teams and functions.
- Excellent communication and stakeholder management skills.
- Experience designing engagement or retention programs.
- Strong problem-solving and project management abilities.
Preferred Qualifications
- Experience managing large volunteer communities in a nonprofit setting.
- Familiarity with volunteer lifecycle management.
- Knowledge of workforce analytics and dashboard reporting.
- Experience using Airtable, Power BI, Excel, or similar reporting platforms.
- Experience leading cross-functional engagement initiatives.
Core Competencies
- Volunteer Experience Management
- Stakeholder Partnership
- Data Analysis & Reporting
- Engagement Strategy
- Retention Planning
- Change Management
- Relationship Building
- Coaching & Advising
- Continuous Improvement
- Strategic Thinking
Success Measures (KPIs)
The Volunteer Retention Manager will be measured on:
Volunteer Outcomes
- 30-, 60-, and 90-day retention rates
- Volunteer engagement scores
- Volunteer satisfaction results
- Volunteer re-engagement rates
- Reduction in preventable attrition
Team Lead Accountability Measures
- Monthly check-in completion rates
- Volunteer assignment completion rates
- Volunteer health status trends
- Recognition activity rates
- Team-specific retention performance
Organizational Measures
- Improvement in overall retention rates
- Reduction in volunteer inactivity
- Increased volunteer participation levels
- Increased average volunteer lifespan
- Improved volunteer experience scores
What We Offer
- Global collaboration with leaders and strategists from top global companies.
- Meaningful impact on global causes and communities.
- A vibrant, multicultural team spanning 70+ countries.
- A supportive environment rooted in compassion, integrity, innovation, and collaboration.
- Flexible work-life with full autonomy.
- Opportunities for personal and professional growth.
- A formal recommendation upon successful completion of your volunteer term.
