The posting
The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.
Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.
Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.
Essential Job Functions: General:
- Have adequate knowledge and training to perform job functions
- Type, review, process, and perform corrections on all final report types Scan documents in accordance with proper scanning procedures
- Verify that all scanned images are exact and true copies of physical documents
- Post sponsor final report data and other data to customer portal
- Send reports by U.S. Mail, email, FedEx, or UPS (when applicable)
- Prepare letters and preliminary results and raw data, as needed
- Meet quality expectations of the team (rework)
- Participate in resource sharing, as assigned
- Demonstrate NL core values
- Effectively resolve problems in a timely manner
Organization / Time Management:
- Maintain weekly 5S (cleanliness and organization of space)
- Complete tasks on time, as assigned
- Respond to all communications in a timely manner (e.g., customer inquiries, voicemails, emails, etc.)
- For non-traditional shift, as applicable: Coordinate with supervisor to ensure proper coverage of business hours and workload coverage
Continuous Improvement:
- Recommend applicable process improvements of job and customer service efforts
- Anticipate new challenges and develop creative solutions to address them
Regulatory Compliance:
- Know and follow applicable regulatory requirements (e.g., GMP, GLP, ISO, etc.)
- Know and follow company and department policies, procedures, mission, vision, and values
- Complete required training on time
- Follow quality best practices to meet regulatory and customer requirements
Professionalism
- Attend work regularly and reliably
- Adhere to all policies and procedures
- Perform other duties as assigned
Abilities:
- Data interpretation and entry (sorting and identifying relevant information to be reported)
- Basic math, such as rounding and significant figures
- Effectively prioritize tasks and budget time to meet completion deadline(s)
- Multi-task and be self-motivated
- For nontraditional shift, as applicable: work with minimal or no supervision
- Balance a fluctuating workload while maintaining high quality and timely delivery
- Understand and apply the company’s mission, vision, and values when making decisions
Quality:
- Attention to detail
- Honesty and integrity – doing the right thing even when no one is watching
- Proofreading skills and revising and editing skills, preferred
- Reporting skills, as determined by supervisor
- When established in role, ability and knowledge to type core reports on current team
Computer / Keyboarding:
- Demonstrate typing at a minimum of 50 wpm with ≥90% accuracy (best out of three)
- Proficient at 10-key
- Internet search usage
- Knowledge of Microsoft Office (e.g., Word, Excel, Outlook, CRM, etc.)
Communication:
- Ask questions and provide feedback in an effort to clarify mutual expectations
- Seek advice on tasks and responsibilities, when needed
- Contribute to a positive atmosphere, leaving negativity outside the workplace
- Verbal and written communication skills – follow or relay information and status; and converse with, and write to, peers in ways that ensures understanding of our processes
- Internal customer service skills and interpersonal skills
Behavior / Traits, as determined by supervisor:
- Demonstrate professionalism (e.g., attire, language, attitude, respect, attendance, work ethic, 5S, etc.)
- Reliable/dependable – adhere to schedule set with supervisor and maintain regular and reliable attendance
- Accountable – accept ownership of job performance and mistakes
- Team-focused – participate willingly, ability to contribute independently and through the team to meet goals and deadlines, demonstrate teamwork, actively participate in team interactions, promote teamwork, share the workload
- Results-focused – deliver product at a required time, cost and quality
Physical requirements: Must be able to spend up to 70-95% of scheduled shift sitting at a desk on a computer and the remaining time standing or walking. This position may require occasional lifting of up to 35 lbs. To avoid experiencing symptoms of discomfort, minimal levels of adequate visual skills are necessary, such as: accommodation (eye-focusing ability: view small details [misplaced period, etc.]) and binocular vision (coordination of both eyes: depth perception).
Education and experience requirements:
- Minimum of 18 years of age in addition to a High School Diploma or equivalent
- Previous office and customer service experience is preferred
- For a non-traditional shift, must be fully competent in the basic daily duties of a report specialist
Sotera Health goes to market through its three best-in-class businesses – Sterigenics®, Nordion® and Nelson Labs®. Sterigenics is a leading global provider of outsourced terminal sterilization and irradiation services for the medical device, pharmaceutical, food safety and advanced applications markets. Nordion is the leading global provider of Co-60 and gamma irradiators, which are key components to the gamma sterilization process. Nelson Labs is a global leader in outsourced microbiological and analytical chemistry testing and advisory services for the medical device and pharmaceutical industries.
