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Open nowFirst seen 34 hours ago

RQ00790 - Project Manager/Leader - Senior

SourceCode858 open roles

Where
Toronto, ON, Canada
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Your applicationOpen nowRQ00790 - Project Manager/Leader - SeniorSourceCode · Toronto, ON, Canada

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This job: first seen 34 hours ago

The posting

RQ00790 - Project Manager/Leader - Senior

Location: Up to 3 days onsite (subject to HM's discretion) , Metro Hall, 55 John Street

Duration: 6 Months (130 Business Days)

Description

Qualifications and Experience:

  • Bachelor's degree in computer science, Information Technology, or related field.
  • Minimum 10 years of experience in IT Service Management, Release Management, Change Management, Project Delivery, or related disciplines.
  • Demonstrated experience establishing or maturing Release Management practices within large, complex public-sector or enterprise organizations.
  • Proven experience working across multiple business units and technology teams with varying delivery methodologies, governance models, and operational processes.
  • Experience developing enterprise-wide governance frameworks, operating models, standards, procedures, and service management processes.
  • Strong understanding of technology delivery lifecycles, including Agile, Waterfall, Hybrid, DevOps, and operational change practices.
  • Experience facilitating stakeholder workshops, process assessments, and consensus-building activities with diverse groups.
  • Proven ability to influence stakeholders and drive process adoption in environments with limited standardization.
  • Experience creating executive-level reports, dashboards, presentations, and governance materials.
  • Excellent verbal and written communication, facilitation, and stakeholder engagement skills.
  • Ability to work independently while collaborating effectively within cross-functional teams.

Technical Capabilities:

  • Strong knowledge of ITIL principles and service management best practices, including Release Management, Change Management, Incident Management, Problem Management, Configuration Management, and Service Request Management.
  • Experience designing and implementing release governance, release planning, deployment coordination, dependency management, and risk management processes.
  • Knowledge of software development and deployment lifecycles, including CI/CD, DevOps, Agile delivery, and operational support models.
  • Experience working with enterprise service management and project delivery tools such as ServiceNow, Jira, Azure DevOps, or equivalent platforms.
  • Ability to analyze existing processes, identify gaps, and develop practical recommendations for process standardization and continuous improvement.
  • Experience developing metrics and reporting frameworks to measure release performance, process compliance, operational effectiveness, and service quality

Deliverables

  • Develop and implement a standardized enterprise Release Management framework, including governance, processes, procedures, roles, and responsibilities.
  • Produce Release Management templates, intake forms, release plans, deployment checklists, governance artifacts, and supporting documentation.
  • Establish an enterprise release calendar, release governance model, risk management approach, and release reporting framework.
  • Conduct assessments of current release practices and provide recommendations and implementation plans for process improvements.
  • Develop training materials, knowledge transfer documentation, and guidance to support organizational adoption of Release Management practices.
  • Deliver regular status reports, performance metrics, and recommendations to leadership to support continuous improvement and long-term operational sustainability.

The Release Manager will:

· Develop, implement, and operationalize a standardized Release Management framework, processes, procedures, templates, and governance controls.

· Assess current-state release and deployment practices across multiple business and technology teams and recommend improvements to achieve consistency and compliance.

· Collaborate with project, product, operations, infrastructure, and vendor teams to establish release planning, coordination, scheduling, risk management, and deployment practices.

· Facilitate release governance activities, including release assessments, release calendars, dependency management, risk reviews, approval processes, and deployment readiness reviews.

· Define and implement release metrics, dashboards, reporting, and performance measures to support operational transparency and continuous improvement.

· Develop and maintain release management artifacts, including intake processes, release plans, deployment checklists, governance documentation, and operating procedures.

· Provide guidance, coaching, and training to project and operational teams on Release Management processes, roles, responsibilities, and best practices.

· Work closely with Change Management, Project Management, Service Management, and technical teams to align release activities with organizational objectives and service delivery requirements.

AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.

INCORPORATED RATE RANGE (7 billable hours per day)

  • $98.30/hr - $117.96/hr Inc.

T4 RATE RANGE (7 billable hours per day)

  • $78.64/hr - $94.37/hr T4



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