Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 3 days ago

RQ11167/RQ11168 - Int. Systems Administrator/Operations Support Specialist

SourceCode859 open roles

Where
Toronto, ON, Canada
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowRQ11167/RQ11168 - Int. Systems Administrator/Operations Support SpecialistSourceCode · Toronto, ON, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on SourceCode's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

RQ11167/RQ11168 - Int. Systems Administrator/Operations Support Specialist

2 openings - 2 submissions

10-month contract - possible extension

ONSITE 5 days - 222 Jarvis St

Must Haves:

  • Identify and provide solutions to complex application development problems.
  • Experience solving issues with contact center solutions including AWS products such as Amazon Connect (primary), ComputerTalk (Icebar application-secondary), and NICE - workforce management applications (nice to have)
  • Ability to acquire knowledge of program area, IT Systems and business environment.
  • Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.
  • Strong communication

Nice to have:

  • Knowledge or gain knowledge in the Public Sector / OPS IT Service Management framework.
  • Open to learning new Contact center solutions applications.

Project Details:

resource will be responsible for executing work orders received through the Engagement Platform ONRequest page (e.g. account creation and maintenance, system changes and scripting updates) and conducting investigation, troubleshooting and resolution of incident tickets filed by clients through the OPS Service Centre as tier 2 support. This will allow internal staff to focus on support REPS project activities while also handling complex core business priorities requiring specialized in-house knowledge and expertise.

The FFS resource will also provide on-call support, as required, for the EP production verification environments, which are available 24x7.

Responsibilities:

  • Provides systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, day-to-day computer systems operations.
  • Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.
  • Upkeep, configure, install and support the clients' network and coordinate the various systems. General Skills Experience at the specified experience level, setting up user access and user profiles, backup and recovery, and day-to-day computer systems operations
  • Experience with one or more operating systems
  • Experience with one or more hardware platforms
  • Experience with information retrieval packages
  • Experience with one or more communications protocols
  • Experience with middleware and gateways
  • Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; and interpersonal skills A team player with a track record for meeting deadlines

Desirable Skills:

  • Experience with distributed and networked systems
  • Awareness of emerging IT trends
  • Experience in one or more programming languages
  • Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.

INCORPORATED RATE RANGE (7.25 billable hours per day)

  • $55.42/hr - $59.38/hr Inc.

T4 RATE RANGE (7.25 billable hours per day)

  • $44.34/hr - $47.50/hr T4
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against SourceCode's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on SourceCode's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    SourceCode's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.