Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 36 hours ago

RQ11186 - Jr. Application Support Specialist

SourceCode858 open roles

Where
Toronto, ON, Canada
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowRQ11186 - Jr. Application Support SpecialistSourceCode · Toronto, ON, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on SourceCode's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 36 hours ago

The posting

RQ11186 - Jr. Application Support Specialist

1-year 5-month contract (377 business days)

ONSITE 5 days - 222 Jarvis St.

NOTE: Needs excellent communication skills

Must-haves:

  1. 2+ years of experience in ITIL Service Management

· Incident – Basic triage and assessment with assignment to Tier three

· Queue management – Assignment of tickets

· Change management – Creation and management of Change Requests

· Configuration management – Management of component inventory

  1. 2+ years of experience in Operational Support

· Familiarity with WebSphere, Oracle 19c, Kubernetes, Ansible

· Experience with enterprise Data Analysis / visualization tools like Power BI

Nice-to-have:

  • Public sector experience

Responsibilities:

Provides expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, devices, applications, and software Provides technical support to teams within the organization, and to external clients when required Assists with systems integrations Manages ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date Maintains and updates technical documents and procedures Identifies and resolves technical issues Manages coordination at a local and international level where required Delivers regular and customized training to teams within the business Prepares maintenance plans and upgrades schedules for the organization's systems Develops reports for teams across the business

General Skills:

  • Experience providing expertise and technical knowledge about a specified application or suite of applications
  • Experience responding to queries and resolving issues with specified software applications and escalating or closing tickets as necessary
  • Experience training end users on a variety of applications and creating documentation when necessary
  • Experience responding to end-user requests by troubleshooting issues or questions regarding managed applications
  • A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience
  • Intimate knowledge of an organization's computing systems
  • Ability to explain complex ideas to those with limited IT and systems knowledge
  • Exceptional verbal and written communication skills
  • Listening ability and patience
  • Extraordinary customer service and relationship management experience
  • Critical thinking skills

Skillset:

· Experience with middleware application suite such as but not limited to:

o IBM WebSphere Application Server/NDM/Liberty

o IBM DataPower

o Deployment Automation

o Middleware Monitoring tools e.g. ITCAM

o Cloud technology including Kubernetes/Ansible

· Experience with ITIL Incident Management process

· Experience with ITIL Change Management process

· Experience with Remedy/eSMT or other service management tools

· Experience with reporting tools and data visualization e.g. PowerBI

· Demonstrate strong communication and problem solving skills

· Experience with standard MS office suite

AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.

INCORPORATED RATE RANGE (7.25 billable hours per day)

  • $33.70/hr - $36.10/hr Inc.

T4 RATE RANGE (7.25 billable hours per day)

  • $26.96/hr - $28.88/hr T4
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against SourceCode's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on SourceCode's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    SourceCode's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.