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Open nowPosted 248 days ago

Customer Success Manager

Sourcedirect Talent18 open roles

Pay
$100,000 – $140,000 a yearly
Where
Canada
Work mode
Remote
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Your applicationOpen nowCustomer Success ManagerSourcedirect Talent · Canada

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 248 days ago

The posting

Customer Success Manager

Location: Remote (U.S., Canada, or UK) Employment Type: Full-time Department: Customer Success

Overview

Our client is on a mission to eliminate software bugs at scale. Despite billions spent annually on testing, many organizations still struggle with quality and reliability. The company has built a differentiated automated testing platform that helps high-performing engineering teams ship faster and with greater confidence.

Backed by top-tier venture capital and experienced industry operators, the company is a remote-first organization focused on delivering measurable impact for customers.

They are seeking a strategic, revenue-owning Customer Success Manager (CSM) to join their growing team.

What the Ideal Candidate Brings

  • 3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment
  • Proven success carrying a quota for renewals and/or expansions, with strong retention and growth performance
  • Experience engaging VP- and C-level stakeholders, especially within Product, Engineering, and QA organizations
  • Comfort operating in early-stage or high-growth environments requiring adaptability and ownership
  • Strategic mindset with the ability to connect product value to measurable business outcomes
  • Alignment with a high-ownership, high-impact culture

Key Responsibilities

  • Manage a portfolio of approximately 20–25 customers across onboarding, adoption, renewal, and expansion
  • Understand customer goals and workflows to drive long-term value realization
  • Serve as a trusted advisor on QA and automated testing best practices
  • Develop and execute success plans linking product usage to business impact
  • Maintain strong alignment with both technical and executive stakeholders
  • Proactively identify risks, manage objections, and handle escalations with urgency and clarity
  • Partner cross-functionally with Sales, Product, and Engineering to improve customer outcomes
  • Own forecasting, renewals, and expansion opportunities across assigned accounts
  • Deliver against Net and Gross Dollar Retention targets (NDR/GDR)

Compensation

United States:

  • Base: $100K–$140K
  • OTE: $120K–$180K

Canada:

  • Base: $137K–$191.8K CAD
  • OTE: $164.4K–$246.6K CAD

United Kingdom:

  • Base: £78K–£109.2K
  • OTE: £93.6K–£140.4K

Benefits & Perks

  • 100% medical, dental, and vision coverage
  • 28 days of PTO
  • Remote-first culture with location flexibility
  • High-impact, fast-growing environment
  • Strong ownership culture

Interview Process

  • Submit a 1–2 minute video describing: What excites you about this CSM role How you handled a customer objection during a renewal or expansion
  • 30-minute recruiter conversation
  • Take-home exercise
  • Take-home review with leadership
  • Hiring manager interview
  • Offer 🎉

Work Authorization Requirement: Candidates must be physically located in and authorized to work in the United States, Canada, or the United Kingdom without current or future sponsorship.

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