Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 14 hours ago

Customer Service Representative

Sourcefit98 open roles

Where
Eastwood Quezon City, Philippines
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service RepresentativeSourcefit · Eastwood Quezon City, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sourcefit's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. Sourcefit postings stay open a median of 11 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 14 hours ago

Sourcefit median: 11 days open

The posting

Job Overview

Our client is a leading Australian utilities connections service provider that helps customers seamlessly arrange their electricity, gas, phone, and internet services when moving homes.

We are looking for a dedicated and customer-focused Customer Service Representative to join our client's frontline contact center team. The role involves handling customer inquiries across multiple communication channels, providing assistance with energy and telecommunications services, and supporting customers through online and voice sales.

The ideal candidate has excellent communication skills, a strong customer service orientation, and the ability to manage customer interactions professionally and efficiently. The successful candidate will be responsible for delivering positive customer experiences, identifying suitable products and services based on customer needs, and meeting established performance expectations.

Job Details

Work set up: Onsite – Eastwood, Quezon City

Schedule: Monday to Friday | Shifting schedule within 6:00 AM – 4:00 PM (Time zone to be confirmed)

Holiday: Will follow New South Wales (Australia) holidays

Responsibilities

  • Handle incoming and outgoing customer calls, emails, and webchat inquiries professionally and efficiently.
  • Serve as the primary point of contact for customers requiring assistance with electricity, gas, phone, internet, and other utility-related services.
  • Address and resolve customer inquiries regarding energy and telecommunications products and services.
  • Assist customers with arranging utility connections and selecting suitable products and services based on their individual needs.
  • Support customers through online and voice sales channels, providing accurate product information and recommendations.
  • Identify customer needs and match them with appropriate energy and telecommunications solutions.
  • Provide clear and accurate information regarding available services, processes, and customer requirements.
  • Handle customer concerns and resolve issues promptly while maintaining a positive customer experience.
  • Meet established key performance indicators (KPIs) related to sales, responsiveness, service quality, and first-call resolution.
  • Promote and demonstrate the company's brand values through professional, helpful, and customer-focused interactions.
  • Collaborate with team members and leadership to ensure effective resolution of customer concerns and exceptional service delivery.
  • Maintain up-to-date knowledge of the company's products, services, processes, and relevant industry information.
  • Participate in training, coaching, and continuous learning opportunities to improve customer service and sales performance.
  • Demonstrate reliability, professionalism, and accountability in completing assigned responsibilities.
  • Perform other customer service and sales support tasks as required.

Qualifications

  • Excellent written and verbal English communication skills.
  • Strong customer service orientation with the ability to communicate professionally and effectively with customers.
  • Good interpersonal skills and the ability to build rapport with customers.
  • Strong listening, problem-solving, and customer engagement skills.
  • Comfortable handling customer inquiries through phone calls, email, and webchat.
  • Ability to understand customer needs and recommend appropriate products and services.
  • Basic sales aptitude and willingness to assist customers through online and voice sales channels.
  • Strong digital literacy and proficiency in using computers, online applications, and communication platforms.
  • Ability to learn and navigate multiple systems and applications efficiently.
  • Strong organizational and time-management skills with the ability to handle multiple tasks and customer inquiries.
  • Ability to work effectively in a fast-paced contact center environment.
  • Strong attention to detail and commitment to providing accurate information.
  • Reliable, punctual, and committed to meeting attendance and performance expectations.
  • Willingness to learn new products, services, and processes through training and continuous development.
  • Ability to work collaboratively with team members and follow established procedures and service standards.
  • Willingness to work onsite in Eastwood, Quezon City, following the assigned shifting schedule.

Preferred Qualifications:

  • Previous experience in a customer service, contact center, or BPO environment.
  • Experience handling inbound and outbound customer calls.
  • Previous experience in energy, utilities, or telecommunications services.
  • Experience supporting customers through online or voice sales channels.
  • Familiarity with customer service performance metrics, including sales targets, response times, service quality, and first-call resolution.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Sourcefit's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Sourcefit's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Sourcefit's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.