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Open nowPosted 3 days ago

Customer Support Representative

sourcefit86 open roles

Where
Eastwood Quezon City, Philippines, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Support Representativesourcefit · Eastwood Quezon City, Philippines, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on sourcefit's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 3 days ago

The posting

JOB OVERVIEW

We are seeking a dedicated and customer-focused Customer Support Representative to serve as the first point of contact for customers and suppliers. This role is responsible for delivering professional, timely, and solutions-oriented support across multiple communication channels, including phone and email. The ideal candidate is patient, empathetic, and detail-oriented, with the ability to troubleshoot issues, navigate multiple systems, and adapt quickly in a dynamic, product-driven environment.

This position involves medium-volume inbound calling, professional engagement with customers and prospects, and accurate documentation of interactions within CRM and ticketing systems.

JOB DETAILS

Work Set-Up: Work from Home

Schedule: Monday to Friday | 8:00 AM – 5:00 PM | EST

Holiday: Will follow Philippine holidays

RESPONSIBILITIES

• Serve as the primary point of contact for customer and supplier inquiries via phone and email

• Handle medium-volume inbound calls and ensure professional, courteous customer interactions

• Troubleshoot and resolve inquiries related to orders, sales, and basic technical or system issues

• Correspond with customers through Jira Service Management or similar ticketing platforms

• Accurately log call outcomes, customer interactions, and case updates in CRM systems

• Work across multiple internal systems, dashboards, and tools to resolve customer concerns

• Identify recurring issues or patterns and escalate insights to the appropriate teams

• Ensure compliance with internal processes, documentation standards, and service-level expectations

QUALIFICATIONS

• Previous experience in a call center or customer support role

• Strong verbal and written English communication skills

• Ability to handle objections and manage customer expectations professionally

• Experience working with CRM and ticketing systems (e.g., Jira, Zendesk, or similar)

• Comfortable navigating multiple systems and tools simultaneously

• High attention to detail with strong documentation and compliance awareness

• Solid problem-solving skills and the ability to learn new products and processes quickly

• Ability to work effectively in a high-volume, target-driven environment

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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