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Open nowPosted 10 hours ago

L1 IT Support Specialist

Sourcefit89 open roles

Where
Eastwood Quezon City, Philippines, Remote
Work mode
Remote
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Your applicationOpen nowL1 IT Support SpecialistSourcefit · Eastwood Quezon City, Philippines, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sourcefit's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.5% of postings close within 7 days. Measured by our own scanner across the market. Sourcefit postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.5%7 days
  4. 15.4%14 days
  5. 34.1%30 days
This job: posted 10 hours ago

Sourcefit median: 6 days open

The posting

Position Summary

This role focuses on resolving technical issues, assisting users with software functionality, and providing a positive support experience through clear communication and efficient troubleshooting. The ideal candidate has a strong background in Microsoft Windows environments, enjoys problem-solving, and thrives in a fast-paced, collaborative setting.

Job Details

Work Setup: Work from home Schedule: Monday to Friday, 8:00 AM to 5:00 PM Pacific Time Holidays: Follows U.S. (PST) holidays

Responsibilities

• Serve as the first point of contact for inbound support calls from existing customers • Assist users with software features, system navigation, and general application use • Document all interactions and technical details accurately in the CRM • Participate in daily ticket review meetings to track progress and ensure timely resolution • Follow up with clients on closed or pending tickets to confirm completion and satisfaction • Collaborate with internal team members to escalate technical issues when necessary • Adhere to company procedures, service standards, and support best practices • Contribute to a positive, high-energy, and fast-paced team environment

Qualifications

• Two (2) years of recent experience in phone-based technical support • Two (2) years of recent Windows IT support experience • Strong knowledge of Windows 10 & 11 operating systems and related devices • Excellent English communication skills, both verbal and written • Strong people skills with the ability to listen actively and communicate clearly • Ability to follow instructions, adapt quickly, and learn new tools and processes • High school graduate or equivalent

Nice to Have

• Experience working in the healthcare industry or supporting healthcare-related software • Solid understanding of common healthcare and clinical terminology • Prior experience with billing systems and Electronic Health Records (EHR) platforms • Proven ability to perform well in fast-paced, high-volume support environments

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