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Open nowPosted 12 days ago

Sales Representative – Inbound/Outbound (Energy)

sourcefit86 open roles

Where
Eastwood Quezon City, Philippines
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Your applicationOpen nowSales Representative – Inbound/Outbound (Energy)sourcefit · Eastwood Quezon City, Philippines

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The clock on this job

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Share of postings closed within
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  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 12 days ago

The posting

Job Overview

The Sales Representative – Inbound/Outbound (Energy) engages customers via inbound and outbound calls to support energy comparison and move-home journeys. The role focuses on guiding customers through options, explaining outcomes clearly, and helping them complete sign-ups while maintaining compliance, quality standards, and performance KPIs. This is a high-volume, advisory-style sales role that prioritizes effective communication, positive customer experience, and consistent performance outcomes.

JOB DETAILS

  • Work set up: Onsite
  • Schedule: Monday to Friday | 7:00 AM – 4:00 PM (Manila time)
  • Holiday: Will follow New South Wales (Australia) holidays

RESPONSIBILITIES

Customer Engagement & Assisted Online Sign-Up

  • Engage customers via inbound and outbound calls to support energy needs through move-home and energy comparison journeys.
  • Support customers in completing their energy sign-up via approved company website(s), providing real-time guidance and assistance.
  • Use approved comparison and scripting tools to help customers make informed decisions aligned to their personal circumstances.
  • Explain comparison outcomes when required, including rates, fees, offers, benefits, and key terms.

Sales, Outcomes & Verification

  • Guide customers through comparison outcomes and next steps in the assisted online sign-up journey.
  • Confirm and verbally verify key plan details including rates, contract terms, retailer conditions, and eligibility criteria in line with compliance requirements.
  • Facilitate successful completion of online sign-ups while maintaining a customer-first, advisory approach.
  • Manage objections professionally to support positive customer outcomes.

Performance & Targets

  • Achieve weekly and monthly activity, conversion, revenue, and quality KPIs as agreed with the Head of Retail Growth.
  • Take ownership of individual performance metrics including call volume, conversion rate, and revenue outcomes.
  • Contribute to overall team targets and performance objectives.
  • Maintain disciplined follow-up processes to maximise conversion opportunities.

Compliance & Quality Assurance

  • Strictly follow approved sales scripts, disclosures, and call frameworks at all times.
  • Adhere to all regulatory, privacy, consent, and compliance requirements relevant to energy and assisted online sales.
  • Maintain accurate and complete call notes, records, and CRM updates in accordance with audit standards.
  • Participate in call monitoring, QA reviews, coaching sessions, and mandatory compliance training.

Reporting & Accountability Requirements

The employee is expected to:

  • Meet agreed weekly and monthly sales, activity, and quality KPIs.
  • Maintain high accuracy in CRM records and call documentation.
  • Provide transparency in reporting of pipeline, conversion, and outcomes.
  • Escalate customer complaints, compliance concerns, or system issues promptly.
  • Participate in regular performance reviews and coaching sessions.

Compliance & Conduct

The employee must:

  • Comply with all BeMoved policies and procedures.
  • Ensure all customer interactions comply with applicable energy regulations, privacy laws, and consent obligations.
  • Protect confidential customer and company information at all times.
  • Represent the company professionally in all customer interactions.

QUALIFICATIONS

  • Extensive telesales experience
  • Strong sales capabilities and proven success in a sales role
  • Strong verbal English communication skills suitable for supporting Australian-based customers
  • Results-driven mindset with the ability to manage objections and close sales
  • High attention to detail, particularly in compliance and script adherence
  • Ability to work effectively in fast-paced, target-driven environments
  • Energy sector experience is an advantage
  • Familiarity with CRM systems or call center technology is preferred
  • Demonstrated accountability and ownership of responsibilities
  • Team-oriented with a collaborative and professional approach
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