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Open nowFirst seen 3 hours ago

Service Advisor

southcountylexusatmissionviejo10 open roles

Where
Mission Viejo, CA
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Your applicationOpen nowService Advisorsouthcountylexusatmissionviejo · Mission Viejo, CA

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Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: first seen 3 hours ago

The posting

The Opportunity

Are you a master of hospitality with a passion for precision? South County Lexus is seeking a high-performing Service Advisor to join our elite service team. We don’t just fix cars; we provide a world-class guest experience that aligns with the Lexus "Covenant"—treating every customer like a guest in our own home.

As the primary point of contact between our guests and our factory-trained technicians, you will be the face of our service department, ensuring every vehicle is maintained to the highest standards of safety and performance.

Key Responsibilities

  • Consultative Service: Greet guests warmly, listen to their concerns, and provide expert recommendations for vehicle maintenance and repair.
  • Workflow Management: Coordinate with the Shop Foreman and Technicians to provide accurate cost estimates and timelines.
  • Guest Advocacy: Maintain transparent, proactive communication via phone, text, and email throughout the service process.
  • Quality Control: Conduct final inspections of repair orders and explain all work performed to the guest upon delivery.
  • Brand Excellence: Consistently achieve high Customer Service Index (CSI) scores and contribute to the dealership’s reputation for excellence.

What You Bring to the Table

  • Experience: Minimum of 2 years in an automotive service advisory role. Experience with Lexus or Toyota systems (TIS/ADP/CDK) is a significant plus.
  • Communication: Exceptional verbal and written skills; the ability to translate "mechanic speak" into clear, benefit-driven language for guests.
  • The "Lexus Standard": A professional appearance and a "Guest First" mindset.
  • Reliability: A valid driver’s license with a clean driving record and the ability to work a flexible schedule, including Saturdays.

Why South County Lexus?

  • Top-Tier Compensation: Competitive base plus a robust commission structure and performance bonuses.
  • Full Benefits: Medical, dental, vision, and 401(k) options.
  • Career Growth: Access to Lexus Certification programs and internal promotion opportunities.
  • Modern Facility: Work in a high-volume, state-of-the-art environment with a loyal South Orange County client base.
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