Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Charging Case Advisor

Southern Water33 open roles

Where
Worthing
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCharging Case AdvisorSouthern Water · Worthing

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Southern Water's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Southern Water postings stay open a median of 13 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted yesterday

Southern Water median: 13 days open

The posting

Closing Date

02/11/2026

Job Title: Surface Water Charging Specialist Location: Durrington Contract Type: Permanent Hours: Full time – 37hrs per week Salary: c.£30,000

About the role

As the Surface Water Charging Specialist, you’ll be responsible for managing a portfolio of customer enquiries from receipt through to resolution. You'll investigate complex charging queries, analyse site and customer data, and apply charging policies to deliver accurate outcomes while providing an excellent customer experience.

Working closely with internal stakeholders and customers, you'll ensure cases are resolved efficiently, maintain accurate records, and contribute to continuous improvement across the Wholesale team.

What you will be responsible for:

  • Manage a portfolio of Site Area Based Charging (SABC) enquiries from receipt through to resolution, ensuring cases are completed accurately and within agreed service levels.
  • Investigate and assess charging queries using site information, customer data and charging policies to reach fair and accurate outcomes.
  • Resolve customer enquiries through a range of channels, including telephone, email and internal business systems.
  • Support the Surface Water Charging Manager with escalated customer issues and complex cases.
  • Build strong working relationships with customers, retailers and internal stakeholders to deliver a positive customer experience.
  • Maintain accurate records and case notes, ensuring compliance with company procedures, regulatory requirements and quality standards.
  • Provide clear, concise advice and updates to customers, effectively managing expectations throughout the case lifecycle.
  • Identify opportunities to improve processes, share best practice and contribute to the continuous improvement of service delivery.

What you'll bring to the role:

  • Experience in a customer service or case management environment.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and problem-solving ability.
  • Experience working with data and interpreting information to support decision-making.
  • Ability to manage multiple priorities and work to service level agreements (SLAs).
  • Good negotiation and stakeholder management skills.Strong IT skills, including Microsoft Office applications.
  • Knowledge of the water industry or case management systems would be advantageous, but not essential.

About Southern Water

Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.

You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and help shape the future of our services.

Inclusion Statement "We understand that great talent comes in many forms. If this role excites you and you share our commitment to delivering sustainable solutions for our communities, please apply, even if your experience doesn't perfectly match every requirement. We'll support your growth and development." If this role isn't quite what you're looking for but you're keen to be contacted about future opportunities at Southern Water, you can register your details through our Introduce Yourself page.

Our Commitment to Diversity We welcome applicants from all backgrounds, identities and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.

Additional Information In line with Southern Water's security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Southern Water's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Southern Water's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Southern Water's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.