The posting
Job Overview: Southern 441 Toyota, a fast-growing, customer-focused dealership, is seeking an experienced and results-driven Shop Foreman to lead our Service Shop.
This is a high-impact leadership role responsible for maximizing service revenue, operational efficiency, and customer satisfaction through effective team management, workflow optimization, and quality control. You will drive profitability by increasing repair orders, customer pay hours, and overall service department performance while maintaining the highest standards of workmanship and customer experience.
This position is not administrative. Success is defined by your ability to lead, develop, and hold your team accountable to deliver strong production numbers and revenue results every month.
At Southern 441 Toyota, we believe in developing our people. If you’re a hands-on, high-energy leader with strong technical expertise who thrives in a fast-paced environment and wants a role where your leadership directly impacts the bottom line, this is an excellent opportunity for growth and career advancement.
Remote work will not be considered. Must currently live within driving distance of location.
Key Responsibilities:
- Lead, coach, and develop a team of technicians to maximize productivity, efficiency, and quality
- Oversee daily shop operations, workflow, dispatching, and technician assignments to ensure maximum billable hours
- Maintain high standards of workmanship, safety, and adherence to Toyota procedures and best practices
- Drive customer pay revenue through efficient repair order completion and upsell opportunities
- Partner closely with Service Advisors to ensure accurate diagnoses, timely repairs, and exceptional customer communication
- Monitor and improve key performance metrics including hours per repair order, technician efficiency, and comebacks
- Perform quality control inspections and final verification of completed work
- Maintain shop organization, cleanliness, and proper tool/equipment usage
- Track and document all production activity and results for performance reporting
- Submit regular performance reports and maintain full documentation for compensation eligibility
Requirements:
- Minimum 3+ years of experience as a Shop Foreman in a high-volume dealership environment
- Strong technical knowledge of Toyota vehicles preferred (will consider equivalent import/domestic experience)
- Proven track record of leading teams to achieve high production and revenue goals
- Excellent leadership, communication, and problem-solving skills
- Ability to work independently with high urgency and accountability
- ASE certifications and/or Toyota-specific training strongly preferred
- Flexible availability — evenings and weekends may be required based on business needs
- Valid driver’s license and clean driving record
- Must be a team player with a good attitude and willing to assist technicians as needed, this is not a desk job
Performance Expectations (KPIs): This role has clear monthly minimum standards that directly impact compensation:
- Consistently achieve or exceed department labor sales and gross profit targets
- Maintain high technician efficiency and productivity levels
- Minimize comebacks and warranty claims
- High customer satisfaction scores (CSI)
- Effective daily management of repair order workflow and completion times
- Successful development and performance of technician team members
- Strong collaboration with Service Advisors resulting in maximized customer pay opportunities
What We Offer:
- Competitive pay
- Benefits package including medical, dental, and vision
- Paid time off and holiday pay
- Ongoing training and development (including Toyota certification support)
- Career growth opportunities within a growing dealership
Why Southern 441 Toyota? At Southern 441 Toyota, we pride ourselves on a supportive and dynamic work environment where driven team members can succeed. This role exists to maximize service department revenue and operational excellence while delivering outstanding customer experiences.
If you’re ready to take ownership of your performance, lead a strong team, and help grow the dealership through service excellence, apply today!
