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Open nowFirst seen 5 days ago

Customer Service Specialist

Sparks Wiz Limited29 open roles

Pay
$16 – $25 an hour
Where
San Francisco, California, United States, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service SpecialistSparks Wiz Limited · San Francisco, California, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sparks Wiz Limited's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Sparks Wiz Limited is a leading engineering consultancy firm dedicated to providing innovative and sustainable engineering solutions to a wide range of industries. Our team of experts works collaboratively to deliver high-quality services that meet our clients' needs and exceed their expectations.

We are seeking a dedicated and detail-oriented Customer Service Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer support, managing client communications, and supporting the day-to-day operations of our engineering projects.

Key Responsibilities:

  • Client Interaction: Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information about our services.
  • Project Support: Assist in coordinating and tracking project timelines, ensuring client requirements are met and communicated effectively to the engineering team.
  • Communication: Maintain customer experience with regular communication with clients through phone, email, and in-person meetings, providing updates on project status and gathering feedback.
  • Documentation: Prepare and maintain accurate records of client interactions, project progress, and service reports.
  • Problem Resolution: Identify and resolve client concerns promptly, escalating complex issues to appropriate team members or management when necessary.
  • Quality Assurance: Ensure that all client interactions are handled professionally and in accordance with company standards and policies.
  • Team Collaboration: Work closely with the engineering team to relay client needs and ensure seamless project execution.
  • Administrative Tasks: Perform various administrative duties such as scheduling meetings, preparing reports, and handling correspondence.

Qualifications

  • Education: High school diploma or equivalent; Bachelor's degree in Business Administration, Communication, or a related field is preferred.
  • Experience: Previous experience in customer care, preferably within an engineering or technical environment.

Skills:

- Excellent communication and interpersonal skills

- Strong organizational and multitasking abilities

- Proficient in Microsoft Office Suite and customer relationship management (CRM) software

- Ability to understand and convey technical information

- Problem-solving skills with a proactive attitude

Why Join Us?

- Competitive salary and benefits package

- Opportunity to work with a dynamic and innovative team

- Professional development and growth opportunities

- Supportive and collaborative work environment

This position is also open to candidates in Jacksonville Florida, Denver Colorado & Las Vegas Nevada.

Job Type: '

  • Full-time

Pay rate:

$16 - $25 per hour

Expected hours:

  • 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance
  • Paid time off (PTO)

Experience level:

  • 2 years

Shift:

  • 8 hours
  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Remote
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    The review screen in CV Rocket: how each CV was read, round by round.

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    An application in CV Rocket: every answer filled in on the employer's form.

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