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Open nowPosted 1931 days ago

Customer Service Representative I (Part Time)

Spartan17 open roles

Where
Bristol, IN 46507, USA
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Your applicationOpen nowCustomer Service Representative I (Part Time)Spartan · Bristol, IN 46507, USA

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The clock on this job

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7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 1931 days ago

The posting

SUMMARY:The position will complete part quotations, customer returns, orders, and resolve payment issues. Will work independently as well as part of a team to ensure all repairs and orders are completed to the customer’s satisfaction. This individual will also be responsible for Warranty claim entry, denying claims, locating service centers, and applying the proper vendor charge backs to the claim.JOB RESPONSIBILITIES:Respond promptly, accurately, and professionally tocustomer inquiries (phone, e-mail, fax, EDI.).Determine vehicle specifications (on-line, file, or microfiche).Order parts using on - line parts manuals, engineering prints, and photographs. • Expedite and follow-up on customer orders.Coordinate with buyer for special part purchases.Ensures first pass phone percentage of 92% or better. • Provide support and guidance to shipping department personnel.Prepare parts sales quotes.QUALIFICATIONS:Requires strong product knowledge of the operation and assembly of Utilimaster vehiclesAbility to interact positively written and verbal with customers, fleet managers, and the owners of these unitsKnowledge of Utilimaster products; Walk-in Van, Truck Body, Trademaster, Reach, UpfitExcellent verbal / Written CommunicationsComputer skills including Office, Outlook and AuroraAbility to interpret build orders, BOMs, and assembly printsAbility to problem solveAbility to work in a team environment and work independentlyExcellent attendanceCustomer Service / Customer Relations orientedSelling skillsDetail / accuracy orientedTactfulness Empathetic to customer issues when requiredBeing able to handle a high stress environmentCapable of high volume call processingEDUCATION AND OTHER REQUIREMENTS:HS Diploma or GED Required GeneralAssociates or Bachelor Degree Preferred BusinessCertificates / Certifications Required/PreferredFunctional Experience 2- 5 Years

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