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Open nowPosted 6 hours ago

French Customer Advisor | FinTech - Athens

speakit

Where
Athens, Attica, Greece
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Your applicationOpen nowFrench Customer Advisor | FinTech - Athensspeakit · Athens, Attica, Greece

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on speakit's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 6 hours ago

The posting

Are you fluent in French and English and passionate about delivering excellent customer service?

Join a dynamic team supporting customers of a leading digital financial services platform.

As a Customer Advisor, you will assist customers with a wide range of account- and card-related requests, and provide information about investment-related products and platform features, following the company's guidelines.

You will handle customer enquiries through inbound calls, emails and live chat, ensuring a professional, accurate and seamless customer experience.

Responsibilities

  • Handle customer enquiries in both French and English through inbound calls, emails and chat.
  • Assist customers with account-related requests, secure access and account management.
  • Support card activation, card deliveries and transaction-related enquiries.
  • Provide information about investment-related products and platform features in accordance with company guidelines.
  • Follow established procedures and compliance requirements when handling sensitive financial information.
  • Manage multiple customer interactions and communication channels efficiently.
  • Maintain accurate customer records and ensure a high level of service quality.
  • Escalate complex issues when necessary and contribute to a positive customer experience.

Requirements

  • Native or near-native fluency in both French and English.
  • Previous customer service experience is highly appreciated.
  • Comfortable handling financial information and sensitive customer data.
  • Tech-savvy, with the ability to navigate multiple systems and platforms.
  • High attention to detail, reliability and punctuality.
  • Customer-focused attitude and professional communication skills.

Benefits

  • Competitive salary (14 salaries) and monthly performance bonuses.
  • Private health insurance.
  • Permanent employment contract.
  • Extensive training to prepare you for the role.
  • Collaborative, multicultural work environment with modern, centrally located office facilities.
  • Additional company perks, including ticket restaurant and transportation allowance.
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on speakit's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    speakit's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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