The posting
About Special Projects
Special Projects is a design and invention studio in Richmond, London, founded by designer Clara Gaggero Westaway and magician Adrian Westaway. Our mission is to enhance the unquantifiable aspects of life (empathy, wellbeing and delight) through meaningful design and invention.
We're a small team of designers, researchers and inventors, guided by five values: relevance, empathy, clarity, magic and optimism. We're also a certified B Corp. We work with brave companies to bring clarity to complex problems and turn them into products and experiences people love. Our clients include the BBC, Braun, Google, Lego, Logitech, Samsung, Sonos and the University of Oxford. You can see more of our work at specialprojects.studio.
The Role
We are looking for an enthusiastic, hyper-organised Operations & Growth Lead to join Special Projects for a 12-month maternity cover starting February 15, 2027.
We are looking for someone who takes immense pride in maintaining an immaculate physical space, greeting clients with warmth, running smooth operational systems, and seamlessly managing our commercial pipeline from lead triage to project proposals.
Requirements
Core Responsibilities
1. Studio Experience & Director Support
- The Right Hand: Act as a polite but firm gatekeeper for the Directors' diaries, intercepting non-urgent queries to protect their deep-work focus. Proactively unblock your own workflows by extracting the decisions and approvals you need from them.
- Studio Hospitality: Ensure the first point of contact with Special Projects is empathic, magical, and efficient. Create a welcoming space for clients, prepare meeting rooms, and organise refreshments.
- Immaculate Environment: Take absolute ownership of the studio's physical state. Manage the canteen, coordinate repairs, maintain plants, and ensure the space is exceptionally tidy and fully stocked at all times.
2. Growth & Commercial
- Pipeline & CRM Management: Meticulously maintain our CRM, triage inbound leads, execute outbound target outreach, and run relentless follow-ups so no prospect ever goes cold. Produce quarterly sales and pipeline reviews for the Directors.
- Proposals & Procurement: Work autonomously to draft project proposals (including project team, budget, and timeline) after an initial strategic briefing with the Directors.
- Client Nurture & Marketing: Project-manage the seasonal newsletter, organise quarterly check-ins with past clients, and act as the event producer for intimate networking dinners for our core advocates.
3. Operations, Cadence & B-Corp
- Studio Rhythm & Logistics: Own recurring internal meeting agendas and follow-ups (Ops, New Business Pulse, Strategy Reviews). Organise logistics for interviews, workshops, photoshoots, travel, and health & safety compliance.
- Project Close-Out & Frameworks: Monitor weekly time logging, compile post-project profitability data, run client satisfaction surveys, and oversee project archiving.
- Talent & Culture: Manage recruitment communications, schedule candidate interviews, onboard new staff on studio manuals**,** and organise quarterly team-bonding initiatives.
- B-Corp Champion: Act as the studio's B-Corp lead, preparing the end-of-year impact report and taking full responsibility for the recertification process.
Benefits
🏖 25 days holiday (plus bank holidays)
🖥 Hybrid work: Monday to Wednesday in the studio, Thursday and Friday from home.
🥗 We provide a constant supply of fruit, snacks and drinks in the office and make lunch together every day
😄 £250 annual wellness budget - to support both physical and mental health. Use this for anything from gym memberships to meditation apps.*
💰 £500 annual learning and development budget.*
📈 Pension scheme and pension matching: we match 100% of the first 5% of pre-tax contributions you make.
🚲 Cycle to work scheme.
🥳 £100 to claim for your birthday as a donation, a gift, or both. Just donate, and/or buy something for yourself, and then register the expenses.
🙋 Volunteering opportunities: You will be able to volunteer for one of our partner charities.
⚖️ Living wage commitment: Ensuring everyone, from cleaners to interns, receives the London Living Wage.
Benefits provided to part-time employees are pro-rata.
About You
- Studio Presence: As this role involves managing the day to day running of our studio, you will need to be on site in Richmond three days a week, with a reliable and manageable commute.
- Exceptionally Tidy & Proactive: You do not wait to be asked to clean a space, fix a broken process, or restock an item. You see what needs to be done and execute it with pride.
- Systemic Mind: You thrive on creating simple, efficient frameworks, handling multitasking effortlessly in a fast-paced creative studio environment.
- Communication: You possess excellent, confident communication skills and bring a positive, optimistic energy to the team and our clients every single day.
(Please note: Special Projects is a dog-friendly workplace, and we currently have a studio puppy who is in the office regularly!)
Special Projects is committed to building a diverse, equitable, and inclusive team and studio culture. We welcome and encourage applications from people of all backgrounds, identities, and lived experiences.
We are particularly keen to hear from women, trans and gender-nonconforming people, candidates from Black, Asian, and minoritised ethnic backgrounds, disabled and neurodivergent individuals, and caregivers—groups currently underrepresented in the design and technology sectors.
If you need any reasonable adjustments during the application or interview process to help you show your best work, please let us know so we can discuss how best to support you. In line with our inclusive hiring practices, we do not request credit checks or criminal record disclosures during the application process; any necessary background screening would only occur upon extending a formal job offer.
How to Apply
Please submit your CV along with a short 3-minute video telling us about a time you made a space, process, or event run smoothly for other people, and why this role appeals to you.
We are looking for clarity, warmth, and how you would come across to clients, not production quality. If video isn't accessible or comfortable for you, please let us know and we will arrange an alternative, such as an audio recording or a short live call.
Upload your video using this link https://tinyurl.com/s3g5a
Please be sure your file is saved with your name and the position title. You can shoot and upload the video from your phone or computer, just please remember to say your name at the beginning. Please note that this is an essential part of the application process and must be done for your application to be complete.
