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Open nowPosted 15 hours ago

Customer Success Engineer

Specright8 open roles

Where
Philippines
Work mode
Remote
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Your applicationOpen nowCustomer Success EngineerSpecright · Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Specright's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. Specright postings stay open a median of 31 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 15 hours ago

Specright median: 31 days open

The posting

Specright is the first purpose-built, patented platform for Specification Management. Whether it's packaging, raw materials, formulas, products, or machines, Specright helps companies digitize, map, and take action across their supply chain to reduce costs, increase profitability, and drive sustainability. Specright serves customers across industries, including packaging, food and beverage, consumer packaged goods, pharmaceutical, retail, industrials, and more.

The Customer Success Engineer (CSE) serves as the technical partner to customers post-sale, ensuring successful onboarding, adoption, and long-term value realization. This role bridges Customer Success, Professional Services, Product, and Engineering, with a strong focus on Salesforce-based integrations, data models, and workflow optimization. The ideal candidate combines technical expertise with customer-facing communication and is passionate about driving measurable business outcomes. This role is critical in ensuring customers not only adopt the product but fully operationalize it within their Salesforce ecosystem. The Customer Success Engineer is a trusted technical advisor who directly impacts customer retention, expansion, and long-term success.

KEY RESPONSIBILITIES

CUSTOMER ENABLEMENT & ADOPTION

- Partner with Customer Success Managers (CSMs) to support onboarding, implementations, and ongoing technical success

- Translate customer business requirements into scalable technical solutions within Salesforce and related systems

- Guide customers on best practices for configuration, automation, and system design to maximize product value

- Support customer health initiatives by identifying technical risks and proactively driving resolution

SALESFORCE & TECHNICAL OWNERSHIP

- Configure and optimize Salesforce objects, fields, flows, validations, and automations

- Design and support integrations between Salesforce and third-party systems (APIs, middleware, data sync)

- Troubleshoot complex technical issues related to data integrity, performance, and system behavior

- Maintain technical documentation including solution designs, configurations, and integration diagrams

CROSS-FUNCTIONAL COLLABORATION

- Act as a technical liaison between customers and internal Product, Engineering, and Support teams

- Provide feedback to Product on customer use cases, technical gaps, and enhancement opportunities

- Support pre-renewal and expansion efforts by validating technical feasibility and scalability

VALUE & OUTCOMES

- Help customers achieve defined success metrics and ROI through technical enablement

- Participate in Executive Business Reviews (EBRs) by contributing technical insights and roadmap alignment

- Identify opportunities for automation, optimization, and technical expansion

QUALIFICATIONS

- Prior SaaS, Consumer Goods, Food & Beverage, Packaging or Supply Chain industry experience required

- Minimum 2-3 years in a relevant Customer Engineering Support, Implementation or Success role

- Salesforce.com http://Salesforce.com knowledge required (Active Administrator credential required; Advanced Admin, Platform App Builder, or Developer preferred)

- Be an active learner

- Ability to manage multiple customers' task prioritization (i.e. holistic approach)

- The desire to dive head first into an early-stage technology environment

- Excellent communication, interpersonal, email and organizational skills

- Attention to detail

- Highly Accountable

- Time management with respect to managing multiple projects at once

- Fast learner, team player, can-do attitude, highly organized, execution-oriented, problem solver

- Positive and Inquisitive Attitude

- Ability to provide technical solutions for medium to high complexity projects

- Thrives on tackling challenges

We are an energetic company with an entrepreneurial, informal, versatile, intelligent, and fast-paced culture. We are a 100% remote company and promote an open and relatively flat organization with an emphasis on collaboration, sharing ideas, and information. It's more important to innovate than to worry about making mistakes.

Specright is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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  1. A CV for this posting

    Written against Specright's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Specright's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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