Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 17 days ago

Founding Customer Operations Lead

Specter37 open roles

Where
San Francisco
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowFounding Customer Operations LeadSpecter · San Francisco

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Specter's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. Specter postings stay open a median of 32 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 17 days ago

Specter median: 32 days open

The posting

COMPANY BACKGROUND

Specter's mission is to help automate the physical world.

Today, we build video sensors with state-of-the-art AI agents that answer any question, anywhere in their environments. Our systems can automatically detect and reason about any physical activity captured on camera, from security incidents (e.g. perimeter intrusion, theft, LPR), to safety monitoring (e.g. PPE detection, injured people), to operational efficiency (e.g. material tracking, congestion monitoring). We offer both long range wireless (1km range) and wired sensor variants to suit any deployment.

Our co-founders Xerxes and Philip are passionate about empowering our partners in the fast approaching world of physical AI and robotics. We are a small, fast growing team who hail from Anduril, Tesla, Uber, and the U.S. Special Forces.

THE ROLE

Customer Operations is accountable for keeping Specter working for every customer. When we or a customer identify an issue, proactively communicate, triage, and resolve it. One person owns the problem from the first report to resolution. Success is measured by reliability: we catch issues before our customers do and fix them fast.

As our Founding Customer Operations Lead, you will partner closely with engineering (fix what breaks, catch it before the customer does), deployment operations (sustain hardware in the field), and deployment strategy (get customers to value, expand, and renew). You’ll also own the customer onboarding experience, giving every Specter user a personalized first impression with the platform. If Deployment Strategy is offense, Customer Operations is defense.

We build hardware and software so our support mandate is much more expansive than a typical SaaS company. About half of what breaks is physical: radio links, site power, mothernodes, firmware, weather. The other half is software and ML: missed detections, false positives, software bugs. Our users span a variety of industries and technical ability.

Your mission is to deliver a support experience that customers and internal teams love, and build the systems that let us do it without linearly scaling our people. If successful, this operational layer will be the foundation on which we build Specters’ physical AI and robotics platform.

RESPONSIBILITIES

- Own every customer issue from first report to resolution. Acknowledge issues in minutes, triage, loop in the right on-call engineer or deployment operations lead, keep the customer updated, and close the loop with a root cause.

- Catch issues before our customers do. Live in fleet telemetry and PagerDuty. Own the question “why didn’t we catch this first?” and partner with engineering to close these gaps.

- Understand the details of our product (platform, ML, firmware, hardware, RF). Know the difference between a radio issue, a site power issue, and a bad prompt. Have intuition around when we deploy our team onsite to address.

- Build systems that help us deliver unreasonable hospitality at scale. Meet customers where they are (Slack, Teams, email, text, phone). Remember context from previous interactions. Make our users look good intentionally. Aspire to a “wow, this is beyond what I expected” experience every time.

- Do things agentically. We use Pylon for support issues today but there is a lot to be built that helps us scale excellent support without scaling our people.

- Reduce noise. Distill repeat issues into product features that engineering can build. Minimize anxiety and disruption for customers and internal teams.

- Operationalize technical diligence pre-sales: SLA requirements, integrations, security questionnaires, “can we actually deliver this?” We don’t have a solutions engineering team today. Expect to be helpful pre-sales as needed to ensure we can deliver on customer requirements.

YOU MAY BE A FIT IF YOU:

- Have navigated messy enterprise accounts from early pilots through multi-million dollar expansions.

- Can earn the trust of opinionated engineers (we have many!).

- Have built out processes across product, finance, or customer experience that scale.

- Have good hospitality instincts. Responsiveness, polish, consistency, and sweating the details matter.

- Find joy in distilling complex ideas (customer discovery, technical topics, strategic questions) into what’s essential.

- Can successfully influence product without having direct ownership over it.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Specter's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Specter's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Specter's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.