Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 33 days ago

Customer Support Specialist - APAC/ SEA

Speria

Where
Bangkok, Manila
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Support Specialist - APAC/ SEASperia · Bangkok, Manila

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Speria's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 33 days ago

The posting

About Speria

Speria is a global FarmTech SaaS leader helping food and protein producers make smarter, data-driven decisions through connected software, operational intelligence, and enterprise technology solutions. Our mission is to improve performance across the food production value chain by transforming complex operational data into actionable business insights.

With customers operating around the world, Speria delivers mission-critical software solutions that support planning, operations, financial performance, and production management across the agriculture industry.

About the Role

We are seeking a technically proficient and customer-focused Customer Support Specialist to join our Global Customer Support team supporting customers throughout the APAC/ SEA region.

This is not a traditional help desk role. You will combine customer ownership, technical troubleshooting, and product expertise to help customers successfully operate critical business applications.

You will serve as a trusted point of contact for customers, investigating complex issues, collaborating with internal teams, and ensuring a high level of customer satisfaction throughout the support process.

The ideal candidate enjoys solving problems, understanding how systems work, and taking ownership of customer issues from initial investigation through resolution.

What You'll Do

  • Provide Level 1 and Level 2 technical support for enterprise software customers
  • Investigate and troubleshoot application, configuration, and data-related issues
  • Read and interpret SQL queries as part of the troubleshooting process
  • Own customer issues through resolution while providing proactive communication and status updates
  • Collaborate with Development, Projects, and other internal teams to resolve software defects and technical problems
  • Support customers during post-Go-Live hypercare periods to ensure successful product adoption
  • Document troubleshooting steps, resolutions, and support activities within the support platform
  • Create and maintain knowledge-base articles, troubleshooting guides, and support documentation
  • Identify recurring issues, root causes, and opportunities for continuous improvement
  • Develop deep expertise within assigned products and system modules
  • Serve as a subject matter expert for designated applications and customer portfolios
  • Assist with internal knowledge transfer, mentoring, and support process improvement initiatives

What We're Looking For (Must-Haves)

  • 3+ years of experience in technical customer support, application support, or software support
  • Experience supporting customers in a B2B SaaS or enterprise software environment
  • Strong technical troubleshooting and analytical problem-solving skills
  • Working knowledge of SQL and the ability to read and understand queries
  • Excellent written and verbal English communication skills
  • Strong customer ownership mindset with the ability to manage issues through resolution
  • Ability to work independently and prioritize competing customer needs
  • Experience working within ticketing or case-management systems
  • Strong collaboration skills with the ability to work across Support, Development, and Project teams
  • Working knowledge of Microsoft 365 and Windows environments

Nice to Have

  • Experience supporting enterprise SaaS platforms
  • Zendesk or comparable ticketing platform experience
  • Azure DevOps or defect-tracking platform experience
  • Experience supporting software implementations and hypercare activities
  • Experience developing knowledge-base articles or technical documentation
  • Experience supporting international customers across multiple time zones
  • Exposure to agriculture, food production, manufacturing, or industrial software environments

Why Join Us

  • Join a growing global SaaS organization supporting customers across multiple international markets
  • Become a trusted product expert supporting mission-critical customer operations
  • Work directly with customers, Product, Development, and Project teams
  • Gain exposure to complex enterprise software and global customer environments
  • Participate in a culture focused on innovation, collaboration, and continuous learning
  • Build long-term career opportunities within a rapidly evolving global technology business
  • Help shape the future of food production through industry-leading software solutions

EEO Statement Speria is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, disability, sexual orientation, gender identity, veteran status, genetic information, or any other characteristic protected by applicable law. We believe diverse perspectives strengthen our business and help us better serve our customers around the world.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Speria's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Speria's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Speria's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.