The posting
About the Role:
Grade Level (for internal use):
10
The Team:
The Proposal & Customer Assessment Team is part of Commercial Operations within the Customer & Growth Office, a shared capability within S&P Global Market Intelligence that partners closely with Sales to deliver a differentiated customer experience. The team supports due diligence questionnaires, risk assessments, audits, and other customer inquiries across the pre- and post-sales lifecycle, helping drive new revenue through RFx responses and deliver superior customer satisfaction. Serving a broad range of clients across geographies with a client-first mindset, this role will focus on inquiries received for Market Intelligence.
Responsibilities and Impact:
• Lead end-to-end project management of complex, client-initiated audits and due diligence reviews, coordinating the preparation, execution, and delivery of formal responses.
• Foster strong customer relationships by maintaining open and transparent communication throughout the process, promptly acknowledging new requests, and providing regular progress updates.
• Partner with Sales, Product, Legal, Information Security, and other internal stakeholders to deliver accurate, persuasive, and well-structured response documents.
• Ensure all responses are accurate, timely, and compliant with company standards, and drive action items raised during assessments and audits through to completion.
• Develop a deep understanding of product solutions and platforms to communicate effectively, and stay current on internal controls and audit and due diligence trends to keep the process effective.
• Maintain comprehensive documentation of the end-to-end audit and due diligence response process, including customer correspondence, supporting documentation provided, and actions taken to address issues or concerns.
• Support centralized database processes, policies, and procedures, and continually update due diligence content to drive improvements in tools and content.
• Identify opportunities to optimize processes by leveraging automation, technology, and data analytics.
What We’re Looking For:
Basic Required Qualifications:
• 3–7 years of relevant experience.
• Strong understanding of Information and Cyber Security, Risk Management, Business Impact Analysis (BIA) and Business Continuity Planning (BCP), Application Security, Network Security, Incident Response, and Cloud Security.
• Solid foundation in audit and control review, particularly SOC audits, business processes, and controls.
• Proven experience responding to Third-Party Risk Assessments, Information Security Assessments, and audits.
• Strong decision-making and critical-thinking skills, with the ability to conduct thorough analysis that leads to well-informed decisions.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels and build strong working relationships with internal colleagues.
• Strong analytical and problem-solving skills, with the ability to assess complex information and develop actionable insights.
• Self-motivated and highly detail-oriented, with the ability to manage multiple concurrent projects efficiently and consistently bring creativity and initiative to every task.
Additional Preferred Qualifications:
• Professional certifications such as CISA, CISSP, CISM, CRISC, or ISO 27001 Lead Auditor/Implementer.
• Familiarity with industry frameworks and standards such as ISO 27001, NIST CSF, SOC 1/SOC 2, and SIG/CAIQ questionnaires.
• Experience supporting audits and due diligence for financial services clients.
• Experience with RFP and questionnaire response tools and content libraries.
• Bachelor's degree in Information Security, Computer Science, Business, or a related field.
We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.
What’s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.
US Candidates Only: Know Your Rights: Workplace discrimination is illegal
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20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
