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Open nowPosted 32 hours ago

Support Desk Teammate - FT

SPINX441 open roles

Where
1414 E Washington St Ste N, Greenville, SC 29607, USA
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Your applicationOpen nowSupport Desk Teammate - FTSPINX · 1414 E Washington St Ste N, Greenville, SC 29607, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on SPINX's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. SPINX postings stay open a median of 19 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted 32 hours ago

SPINX median: 19 days open

The posting

About Us The Spinx Company, a premier employer in South Carolina, operates more than 90 convenience stores and employs over 1,800 associates. We're committed to fulfilling everyday needs with quality services and products, all in a clean, safe, and customer-friendly environment. At Spinx, we balance business success with community involvement, sustainability, and fun. JOB SUMMARY: The Support Desk Teammate is part of the Spinx Centralized Support Desk, which unifies Customer Service, Dispatch, Facilities, and IT Support into a single seamless support model. This position serves as the frontline connection between stores, car washes, IT systems, and internal departments—providing prompt, professional, and friendly assistance to resolve issues efficiently. The teammate will triage, log, and dispatch service requests through the ticket system, ensuring timely coordination with Maintenance Technicians, IT specialists, third-party vendors, and store leadership. The role requires excellent communication, problem-solving, and multitasking skills to deliver resolutions that uphold Spinx’s Core Values and Top 10 Operational Priorities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as needed.

Serve as the single point of contact for maintenance, facilities, and IT-related service requests. Respond to incoming calls, emails, and tickets from store and car wash teams, guests, and internal departments. Log all service requests in the ticket system, assigning accurate categories, priorities, and ownership. Provide assistance on issues related to the Spinx Xtras loyalty app, car wash memberships, store operations, POS systems, and IT hardware/software support. Troubleshoot first-level maintenance and technology issues before escalation. Dispatch internal technicians, IT support personnel, warehouse resources, and approved vendors based on skill, location, and availability. Follow up with stores and guests to ensure all issues are resolved within established SLA timeframes. Escalate unresolved or high-impact issues promptly to Tier 2, Tier 3, or vendor partners. Track technician and IT progress, parts usage, and time entry in ConnectWise for accurate reporting. Maintain customer and system data accuracy, ensuring follow-up communication within 48 hours of inquiry closure. Maintain a professional, courteous tone and build positive rapport with every interaction. Provide weekly updates to leadership summarizing ticket volumes, common issues, and service trends across all support categories. Support administrative compliance and documentation tasks (e.g., environmental tracking, equipment inventory, system audit logs). Other – Duties as assigned by immediate supervisor

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

LANGUAGE SKILLS: Effectively present information to customers, associates & management. Must display professionalism during all communications & information received regarding business affairs must be kept confidential. Ability to read, analyze & interpret general reports and correspondence. Ability to respond to common inquiries or complaints from associates, customers, regulatory agencies or members of the business community. Must be able to speak, read & write in the English language

MATHEMATICAL SKILLS: Ability to work with and apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.

CERTIFICATES, LICENSES, REGISTRATIONS: Valid in-state Driver’s License with required auto insurance and acceptable MVR (motor vehicle report).

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle; or feel objects use tools or controls; reach with hands and arms; and talk and hear. The employee is frequently to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 25 pounds, occasionally lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works in outside conditions and is occasionally exposed to wet and/or humid conditions, fumes, or airborne particles, and extreme cold and/or heat. The employee occasionally works near moving mechanical parts; in high precarious places; and is occasionally exposed to toxic and caustic chemicals, and risk of electrical shock. The noise level in the work environment is usually moderate to loud.

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