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Open nowFirst seen 34 hours ago

Customer Service Representative

SPLACE12 open roles

Where
Davao City, Davao Region, Philippines
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Your applicationOpen nowCustomer Service RepresentativeSPLACE · Davao City, Davao Region, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on SPLACE's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 34 hours ago

The posting

Best of Both Worlds: Join our team as our Hybrid Customer Service Representatives, where you seamlessly blend the art of human connection with the precision of technology. This dynamic position requires versatility and adaptability to engage with customers in various communication modes, ensuring their needs are met with efficiency and excellence.

Others:

  • Rate: 150 PHP/hour
  • HMO: After 6 months
  • Work set-up: Office-based
  • Weekly workload: 40hrs/week

Key Responsibilities:

  • Voice Support: Handle inbound calls professionally, addressing customer queries, providing information, and resolving issues with a customer-centric approach.
  • Non-Voice Support: Respond to customer inquiries via email, chat, or other written communication channels, ensuring accuracy and timeliness in every interaction.
  • Multitasking: Seamlessly switch between voice and non-voice support channels to maximize efficiency and maintain high service standards.
  • Documentation: Accurately record customer interactions and details in our system, maintaining comprehensive records for future reference.
  • Problem Resolution: Identify and escalate complex issues to appropriate teams for resolution while striving for first-contact resolution whenever possible.

Qualifications:

  • Excellent Communication Skills: Strong verbal communication for voice interactions and impeccable written communication for non-voice channels.
  • Customer-Centric Mindset: Genuine passion for providing exceptional customer service and the ability to adapt your communication style to suit different channels.
  • Adaptability: Comfortable transitioning between voice and non-voice tasks, demonstrating flexibility in response to business needs.
  • Problem-Solving Skills: Proven ability to analyze information, identify issues, and provide effective solutions across both voice and non-voice contexts.
  • Team Collaboration: Work collaboratively with team members, sharing insights and best practices to enhance overall service delivery.
  • Tech-Savvy: Basic proficiency in using customer service software, CRM systems, and relevant tools for both voice and non-voice support.
  • Previous Customer Service Experience: Prior experience in a customer service or contact center role, handling both voice and non-voice channels, is advantageous.
  • Flexibility in Work Hours: Willingness to work in shifts, including evenings and weekends, as required by the hybrid campaign's operational needs.
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  1. A CV for this posting

    Written against SPLACE's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on SPLACE's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    SPLACE's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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