Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 225 days ago

ZA Operations Associate- Night Shift

Sporty Group32 open roles

Where
Cape Town
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowZA Operations Associate- Night ShiftSporty Group · Cape Town

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sporty Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Sporty Group postings stay open a median of 31 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 225 days ago

Sporty Group median: 31 days open

The posting

About the role

As an Operations Support, you will be responsible for developing reports to optimize fraud detection and operational efficiency, maintaining and improving internal SOPs, tools and knowledge base, and monitoring payment systems and PSPs (Grafana, Slack) for real time alerts. This will be a night shift role hours from 23:00pm - 07:00am and hybrid located at our Cape Town office.

What you'll be doing

  • Handling day-to-day backend operations including query resolution, content management and escalations
  • Monitoring and managing Customer Service operations
  • Analyse Customer Service processes and help identify areas of performance or process improvements
  • Handling level 2/3 escalations providing support to our Customer Service team by analysing data and customer history
  • Escalations to the Product, Technology, Trading and Payment teams as required
  • To reconcile online payment transactions and monitor the success rate from downstream service providers
  • To check potential fraud activities to mitigate the risk in online transactions, and escalate issues promptly if needed
  • To execute daily & monthly payment review and provide reports if needed
  • Website content management including banners, comments filtering, promotion landing pages, website content
  • Handle customer queries via Social Media, Web Chat, E-mail and Calls

What you'll bring

  • Fluency in English
  • Strong Excel/Google Spreadsheet skills
  • Current or previous experience in the iGaming/Sports betting industry
  • 1+ years of Level 2 Support or Payment/Tech specialist in gaming and an interest in sports is preferred
  • Detail-oriented
  • Analytics-driven
  • Should be able to work on flexible shifts, including possibly working on public holidays and weekends

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

We are committed to maintaining a fair, secure and authentic recruitment process. Applications submitted using false, misleading or fraudulent information, including impersonated or fake profiles, will not be considered. Where reasonably necessary to protect the integrity and security of our recruitment process, we may verify a candidate’s identity and/or the accuracy of information provided during the recruitment process. Any such checks will be carried out in a proportionate and appropriate manner and in accordance with applicable data protection and employment laws.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Sporty Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Sporty Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Sporty Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.