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Open nowFirst seen 14 hours ago

Service Advisor

spotlessautollc9 open roles

Where
San Antonio, TX
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Your applicationOpen nowService Advisorspotlessautollc · San Antonio, TX

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on spotlessautollc's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: first seen 14 hours ago

The posting

Position Overview: The Service Advisor serves as the primary customer-facing representative, acting as the liaison between customers and technicians. This role is responsible for accurately documenting vehicle concerns, generating repair orders, coordinating service activities, and ensuring a seamless, high-quality customer experience throughout the service process.

Key Responsibilities:

  • Greet customers promptly and courteously upon arrival.
  • Interview customers to accurately document vehicle symptoms, service requests, and prior service history.
  • Prepare clear, professional repair orders and authorize work per company protocols.
  • Collaborate with certified technicians to triage, prioritize, and clarify diagnostic findings and repair recommendations.
  • Maintain proactive, transparent communication with customers regarding status, findings, estimates, and completion timelines.
  • Achieve and exceed service performance targets established by management (e.g., revenue, retention, cycle time, customer satisfaction).
  • Deliver exceptional customer service and uphold company standards for professionalism and integrity.

Qualifications:

  • Prior experience in automotive service, service sales, or a related customer-facing role preferred.
  • Proficient in English with strong verbal communication and interpersonal skills.
  • Professional appearance and demeanor; comfortable engaging with the public.
  • Valid driver’s license, clean driving record.
  • Ability to successfully pass background check and drug screening.

Physical Requirements:

  • Regularly required to stand, use hands, reach, talk, and hear.
  • Frequently required to walk, climb, balance, stoop, kneel, crouch, or crawl.
  • Ability to lift/move up to 10 lbs regularly, frequently lift/move up to 50 lbs, and occasionally lift/move up to 100 lbs.
  • Visual acuity sufficient for close work and depth perception.
  • Reasonable accommodations will be provided as needed to enable qualified individuals with disabilities to perform essential functions.
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