Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 12 days ago

Sales Operations Training and Support Specialist

springernature6 open roles

Pay
$70,000 – $80,000 a year
Where
New York
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSales Operations Training and Support Specialistspringernature · New York

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on springernature's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. springernature postings stay open a median of 7 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 12 days ago

springernature median: 7 days open

The posting

Job Title: Sales Operations Training and Support Specialist

Location: New York (Hybrid working model)

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and follow @SpringerNature

At Springer Nature, we recognise that great talent develops through many different paths. We encourage applications from individuals with strong transferable skills, provided they are supported by relevant experience that shows how those skills have been successfully applied in practice. Our hiring approach balances skills, experience, and potential to ensure each role is fulfilled with both short-term effectiveness and long term growth in mind.

About the Role

Join our global Sales Operations team and help drive the success of our sales organization through user support, training, system optimization, and adoption initiatives. In this role, you will support colleagues across the Americas region while collaborating with global stakeholders, ensuring users maximize the value of Salesforce and Docomotion.

Responsibilities:

  • Provide day-to-day support for Salesforce and Docomotion, demonstrating strong Tech Savvy, Product and Service Knowledge, and a Customer-Focused approach to user support.
  • Partner with stakeholders to ensure smooth business operations and resolve system-related issues, leveraging Collaboration, Communicates Effectively, and Decision Quality to drive effective outcomes.
  • Identify training needs, knowledge gaps, and system improvement opportunities, applying Goal Alignment and Decision Quality to support business priorities and user success.
  • Drive Salesforce adoption and support change management initiatives through a Customer-Focused, Action-Oriented approach that aligns user engagement activities with organizational goals.
  • Deliver user training and create learning materials, including guides, videos, and simulations, utilizing Communicates Effectively, Product and Service Knowledge, and Tech Savvy to enhance learning outcomes.
  • Communicate system updates and best practices through various internal channels, ensuring colleagues remain informed through clear, timely communication and the ability to Communicate Effectively.
  • Participate in testing, Quality Management, and validation of new functionality and bug fixes, applying sound Decision Quality and attention to detail to ensure reliable system performance.
  • Collaborate with regional and global teams to improve processes and user experiences, demonstrating strong Collaboration, Project Management, Goal Alignment, and an Action-Oriented mindset to drive continuous improvement.

Experience, Skills & Qualifications:

  • Bachelor's degree required; preferred in Business, Information Systems or a related field.
  • 1 - 3 years of experience supporting Salesforce, CRM administration, Sales Operations, user enablement, training delivery, or a similar business systems support role.
  • Working knowledge of Salesforce with the ability to troubleshoot user issues and support system adoption; familiarity with SAP ERP, Docomotion, WalkMe, or similar business applications is an advantage.
  • Advanced Microsoft Excel skills, with the ability to analyze data, identify trends, and recommend process improvements.
  • Excellent communication, analytical, problem-solving, and organizational skills, with the ability to communicate effectively with users and stakeholders across multiple functions and regions.
  • Experience developing and delivering training materials, user documentation, knowledge resources, or adoption initiatives is highly desirable.
  • Demonstrated ability to collaborate across teams, manage multiple priorities, and take an action-oriented approach in a fast-paced, customer-focused environment.
  • Strong attention to detail and commitment to quality, with experience supporting testing, validation, quality assurance activities, or continuous improvement initiatives.

.

Why Join Us?

Join a global team and support sales teams across the Americas while collaborating with colleagues worldwide. This role offers a unique opportunity to gain international experience, build expertise in leading business systems, and make a direct impact on user success, adoption, and business performance.

Springer Nature US provides a comprehensive and competitive benefits package which includes the benefit offerings listed below:

  • Medical, Dental and Vision
  • 401(k) with company match and contribution
  • Hybrid office working policy, Summer Hours, and paid time off
  • Flexible Spending and Commuter programs
  • Multiple Life insurance options
  • Disability coverage
  • Tuition Assistance
  • Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance
  • Employee Assistance Program
  • Family friendly benefits and a variety of employee discounts
  • An array of Employee Social Networks

US Annualized Base Salary Range: $70,000 - $80,000. The salary offer may vary based on work experience, education, skill level, and equity. The US salary range does not align with the salary ranges in other countries when converted to the currency of that country.

Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf poster.

At Springer Nature, our mission is to be part of progress – and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. Find out more about our DEI work here: https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion

For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers/

#LI-EG1

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against springernature's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on springernature's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    springernature's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.