The posting
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
What You'll Do
We are seeking an experienced Payroll Lead to oversee payroll operations across EMEA and India, ensuring accurate, compliant, and timely payroll delivery in a complex global environment. This role serves as the regional payroll subject matter expert and is responsible for the delivery, governance, compliance, and optimization of payroll operations across multiple countries.
Payroll Operations
- Own end-to-end payroll delivery across assigned EMEA countries and India.
- Ensure accurate and timely payroll processing, including gross-to-net calculations, payments, taxes, statutory deductions, benefits, and reporting.
- Manage payroll calendars, approvals, funding requirements, and operational controls.
- Monitor payroll performance and service levels while ensuring a high-quality employee experience.
- Support employee payroll inquiries and issue resolution.
Compliance & Risk Management
- Maintain expertise in payroll legislation, taxation, social security, and statutory requirements across EMEA and India.
- Ensure compliance with local regulatory requirements and payroll governance standards.
- Partner with Tax, Legal, HR, and external advisors to assess regulatory changes and mitigate payroll-related risks.
- Support payroll audits, reconciliations, and ongoing compliance activities.
Vendor Management
- Manage relationships with third-party payroll providers and local payroll partners.
- Establish and monitor SLAs, KPIs, escalation processes, and service quality standards.
- Lead issue resolution and root-cause analysis for payroll-related challenges.
- Support payroll vendor assessments, implementations, transitions, and RFP processes.
Stakeholder Leadership
- Serve as the primary payroll SME for EMEA and India.
- Partner closely with HR, Finance, Accounting, Treasury, Tax, Benefits, HRIS, and IT teams.
- Communicate payroll risks, recommendations, and operational updates to key stakeholders.
- Build strong partnerships with regional business leaders to ensure alignment and compliance.
Systems & Continuous Improvement
- Support optimization of payroll technologies and integrations, including Workday, payroll platforms, time and attendance systems, and financial systems.
- Ensure payroll data integrity, controls, and interface accuracy across systems.
- Participate in payroll system implementations, upgrades, testing, and enhancements.
- Drive automation, standardization, reporting, and continuous improvement initiatives to improve payroll accuracy, efficiency, scalability, and employee experience.
Who You Are
- Bachelor’s degree in Finance, Accounting, Human Resources, Business, or a related field preferred.
- 6+ years of progressive payroll experience, including multi-country payroll operations.
- Strong experience managing payroll across EMEA and India.
- Deep understanding of payroll legislation, taxation, social security, and statutory compliance requirements.
- Experience managing third-party payroll providers and complex vendor relationships.
- Experience working with payroll and HRIS systems and integrations.
- Strong analytical and Excel skills.
- Experience supporting payroll audits, controls, reconciliations, and compliance requirements.
- Excellent communication and stakeholder management skills.
- Ability to work effectively across global teams, cultures, and time zones
Preferred Qualifications
- Experience with Workday HRIS.
- Experience with NetSuite or other ERP platforms.
- Experience implementing or transitioning payroll providers.
- Experience with global payroll platforms such as ADP or similar solutions.
- Project management experience.
- Professional payroll certification (CPP, CIPP/E, or equivalent).
- Experience supporting payroll transformation, automation, or global payroll consolidation
Working Hours
- Standard schedule: Monday through Friday, 40 hours per week, generally from 11:00 AM IST to 8:00 PM IST.
- Flexibility to support EMEA and India time zones, including occasional early morning or evening meetings during payroll cycles and critical business periods.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
- Lead a new category of enterprise software that we call Unified-CXM.
- Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
- Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
